TREVOR DESANGES
Miramar
Summary
PROFESSIONAL Flexible asset who excels in a fast-paced environment looking for a position with growth opportunities. Sales associate with excellent communication skills and rapid and precise customer service skills. Outgoing team player familiar with cash and consumer handling procedures. Possesses strong communication and time management skills. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Collaborative Team Leader with strong floor presence and unprecedented visual merchandising accomplishments. Expertise in customer service and designer fragrances. Committed to delivering customer experiences that exceed expectations.
Overview
13
13
years of professional experience
Work History
Sales Specialist
Ida&Harry Fontainebleu
03.2023 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
BARTENDER SERVER
Staffing 305
01.2017 - Current
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Communicated with guests to record orders and assess needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Received over 100 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Kept inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Anticipated guest needs and provided proactive service.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Assigned work tasks and coordinated activities of dining room personnel to ensure prompt, courteous service to patrons.
Key Holder Supervisor
Abercrombie & Fitch
04.2020 - 03.2023
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided sales feedback to management to address concerns in sales reports.
- Completed store opening and closing procedures.
- Monitored security areas during busy periods.
- Received and counted money.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
SALES ASSOCIATE/SALES LEAD
Nike Factory Store
01.2011 - 08.2019
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- I suggest new ideas new ways of solving problems and overcoming obstacles.
- Understanding product offerings and communicating product benefits to others.
- Contributed to team success by exceeding team sales goals by 6%.
- Listening to understand: Use appropriate eye contact and body language, paraphrase what I am told and watch for nonverbal communication and underlying messages.
- Efficiently filled sales floor with apparel, footwear, and equipment.
- I possess strong technical knowledge unique to my specific job and function.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing survey scores.
- Provided repeat customers with exceptional care and attention.
- Organized racks and shelves to maintain visual appeal of store.
Education
Bachelor of Science - Business Administration
Florida International University
Miami, FL05.2018
Associate of Arts - Business
Broward College
Pembroke Pines, FL2015
Skills
- Handling Complaints
- Cash Handling and Reconciliation
- Computer Proficiency
- Flexible Work Schedule
- Handling Inquiries
- Sales Proficiency
- Sales Leadership
- Time Management
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Sales Specialist
Ida&Harry Fontainebleu
03.2023 - Current
Key Holder Supervisor
Abercrombie & Fitch
04.2020 - 03.2023
BARTENDER SERVER
Staffing 305
01.2017 - Current
SALES ASSOCIATE/SALES LEAD
Nike Factory Store
01.2011 - 08.2019
Bachelor of Science - Business Administration
Florida International University
Associate of Arts - Business
Broward College
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