Kenny St Marc
Sanibel
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Education Advisor
MVA Solutions
05.2024 - Current
- Assisting students with course selection, registration, and understanding degree requirements.
- Helping students explore career options, develop career plans, and connect with relevant resources.
- Participating in ongoing training to stay current with educational trends and best practices.
- Collaborating with faculty, staff, and other support services to provide comprehensive student support.
US Virtual - Technical Support Advisor
VXI Global Solutions
06.2022 - 02.2024
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
- Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.
Customer Service Representative
Uhaul
11.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service and Sales Representative
TTEC US Field
04.2018 - 10.2019
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
Education
High School Diploma -
Timber Creek High School
05-2018
Skills
- Technical Skills
- Communication & Collaboration
- Time Management & Productivity
- Adaptability & Problem-Solving
- Emotional Intelligence & Self-Care
- Self Motivation and Discipline
- CRM software(Zendesk, Freshdesk, Salesforce, HubSpot)
- MultiTasking
Languages
Haitian Creole
Full Professional
Timeline
Education Advisor
MVA Solutions
05.2024 - Current
US Virtual - Technical Support Advisor
VXI Global Solutions
06.2022 - 02.2024
Customer Service Representative
Uhaul
11.2021 - 03.2022
Customer Service and Sales Representative
TTEC US Field
04.2018 - 10.2019
High School Diploma -
Timber Creek High School
Personal Information
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