Te-ERA Re'Nee Dupars
Houston,TX
Summary
Seasoned Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Kohl's INC
09.2020 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Front End Supervisor
Ross Stores
02.2017 - 06.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Customer Experience Coordinator
Marshalls
12.2009 - 03.2016
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Education
High School Diploma -
Alief Elsik High School
06.2009
Skills
- Speaks partial Spanish
- Microsoft Word, PowerPoint, Excel and Office
- Type 45 words per minute
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
Leadership Experience
I’m the secretary of a community service sorority called Gamma Elite. I have leadership skills, I’m a team player. I feel as though a successful business wouldn’t be what it is without Teamwork and a Good Leader.
Communication Skills
I have awesome communication skills. I’m a quick learner, you only have to show me one time and I have it from there. I think quickly on my feet. I can contribute a lot to a company just need the right person to take a chance on me.
Timeline
Operations Manager
Kohl's INC
09.2020 - 03.2024
Front End Supervisor
Ross Stores
02.2017 - 06.2019
Customer Experience Coordinator
Marshalls
12.2009 - 03.2016
High School Diploma -
Alief Elsik High School
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