Te-sean Nicholas
Casper,WY
Summary
Proven Universal Banker at A&BBANK with a track record of enhancing customer satisfaction and loyalty through empathetic service and financial advising. Excelled in cash handling and problem resolution, contributing to branch performance metrics. Skilled in financial product knowledge and fostering positive team environments, consistently achieving operational excellence and customer service goals. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 1 years of related experience to a challenging position with room for advancement.
Overview
4
4
years of professional experience
Work History
Universal Banker
A&BBANK
08.2022 - 02.2023
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Opened, closed, and updated accounts for customers.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
Front Desk Manager
Parkway Plaza
02.2019 - 03.2022
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Barrista
Starbucks, Barista
02.2019 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Master of Science -
University of Phoenix
Tempe, AZ06-2025
Bachelor of Arts - Criminal Justice
University of Wyoming
Laramie, WY05-2023
Associate of Arts - Criminal Justice
Casper College
Casper, WY05-2022
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Financial product knowledge
- Wire Transfers
- Financial Advising
- Financial Planning
- Loan Origination
- Call center experience
- Patience Maintenance
- Empathy Display
Languages
Spanish
Limited Working
Timeline
Universal Banker
A&BBANK
08.2022 - 02.2023
Front Desk Manager
Parkway Plaza
02.2019 - 03.2022
Barrista
Starbucks, Barista
02.2019 - 03.2021
Master of Science -
University of Phoenix
Bachelor of Arts - Criminal Justice
University of Wyoming
Associate of Arts - Criminal Justice
Casper College
Similar Profiles
ABIGAIL HANSENABIGAIL HANSEN
Event/Floor Staff Member at Rialto TheatreEvent/Floor Staff Member at Rialto Theatre
James HollowayJames Holloway
Operations Supervisor at National Oilwell Varco IncOperations Supervisor at National Oilwell Varco Inc
Paige HarthunPaige Harthun
Experience Design Consultant & Experience Design Services Lead at Stridepath Consulting (The Anti)Experience Design Consultant & Experience Design Services Lead at Stridepath Consulting (The Anti)
Joshua TomlinJoshua Tomlin
18 CES/CEOER Electrical Inspector at Cherokee Federal/US Air Force18 CES/CEOER Electrical Inspector at Cherokee Federal/US Air Force
Brianna TaylorBrianna Taylor
Universal Banker/Relationship Banker at M&T BankUniversal Banker/Relationship Banker at M&T Bank