Téa Cruz
Camp Bow Wow
Tracy,CA
7
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Work History
Assistant Manager
3 Years 9 Months- Led team in executing daily operations, ensuring alignment with company goals and standards.
- Streamlined communication between departments, enhancing collaboration and project efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed training programs for new staff, improving onboarding process effectiveness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
9 Months- Greeted and assisted incoming customers, ensuring a positive first impression and addressing inquiries effectively
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Answered and directed incoming calls to appropriate offices, facilitating smooth communication and timely responses
- Performed clerical tasks including data entry, photocopying, scanning, and faxing, contributing to overall office efficiency
- Coordinated communication between patients and medical staff to enhance service delivery.
Receptionist Assistant
8 Months- Handled sensitive information discreetly while managing administrative tasks, ensuring accuracy in filing paperwork and processing payments
- Organized electronic and hard copy filing systems to facilitate quick retrieval of documents and information
- Maintained accurate records of incoming calls and messages for effective follow-up.
Education
High School Diploma
graduated 2020
Associate of Arts - Psychology
Skills
Customer service
Money handling
Training development
Written and verbal communication
Detail oriented
Time management
Problem solver
Decision-making
Team player
Strong work ethic
Timeline
Assistant Manager
Camp Bow Wow
01.2023 - CurrentRead More
Receptionist
Pacific Medical
08.2020 - 05.2021Read More
Receptionist Assistant
Paul A. Teranishi
08.2019 - 04.2020Read More
Tracy High School
High School Diploma
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San Joaquin Delta College
Associate of Arts from Psychology
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