Tea Ramoz
Santa Fe,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Business Operations Specialist - Advanced
NM Human Services Department
Santa Fe, NM
11.2022 - Current
- Primary responsibilities within the ISD Policy and Program Work Development Bureau include routing and tracking all projects staff may be working on for CASH and SNAP initiatives through the Blue Folder Process. Ensure all Staff Managers, Deputy Bureau Chiefs, Bureau Chiefs, Deputy Directors and Directors review and approve each project. Responsible for tracking any edits and revisions reviewers may have and will work directly with the Office of the Secretary and the Governor's Office upon request,
- Responsible for updating all spreadsheets and word documents for the Blue Folder Process. Assists the team with Fair Hearing tracking and Readability and Translation services.
- Responsibilities also include attending meetings to note take for staff in ISD that may be out of office or are holding the meeting. All notes are primarily tracked by date and time in the One Note App, notes reflect open discussion topics and action items the bureau is to take back and complete.
- Responsible for working with staff on travel reimbursements - following all proper DFA regulations and guidelines to ensure accurate and timely reimbursement. Attending DFA trainings yearly to note any updates and changes from pervious years.
- Assists the team in IPRA and Record requests given from the Office of General Council within HSD, utilizing our ASPEN system to search individuals and pull any and all records the individual may have or had with HSD.
- Responsible for working with the Department of Health to verify listed clients who are approved in our system receiving benefits with HSD.
- During a Legislative Session responsibilities include working with the Office of the Secretary and all of ISD to route and track incoming bills. Utilizing SharePoint to track the bills, set up meetings with ISD directors to discuss bills ISD has received and to route to the correct bureau for a bill analysis. Responsible for ensuring all bills are routed and completed in a timely manner and returned to OOS within the given timeframe. Will work after hours and on weekends during a 30/60 day session.
Financial Aid Coordinator
NM Higher Education Department
Santa Fe, NM
12.2018 - 11.2022
- Primary responsibilities were to serve the public and provide efficient administrative procedures throughout the division.
- Responsible for answering the main 1-800 phone line for the New Mexico Higher Education Department (NMHED) Financial Aid Division. Providing quality and courteous customer service to all constituents who called in to the Financial Aid Division and provided accurate information. Was responsible for all communication through the division email.
- Responsible for tracking and filing all incoming applications and supporting documents for program participants who applied or were obligated under a Loan Repayment, Loan-For-Service, Grant, or Scholarship Program with NMHED. Responsible for updating and maintaining all spreadsheets for payment processing.
- Served as the Financial Aid Division Records and Archives Liaison, responsibilities included logging closed participant files that have met retention, as well as completing the Requests for Destruction documents that must be approved through New Mexico State Records and Archives office prior to destruction.
- Assists with all committee meeting planning and calendar invites as well as note taking during all committee meetings.
- Assisted with Purchase Order processing through SHARE Financials upon request and assisted the agency with the yearly audit and pulling of files.
- Experienced working in the Executive Office at NMHED, serving as the temporary Administrative Assistant. In that time, was responsible for answering the main phone line for NMHED, responsible for answering all emails on behalf of the Cabinet Secretary, set up calendar invites for meetings and ensured all invites for the Cabinet Secretary were in place.
- Responsible for sending updates to all staff regarding telework procedures and policy, updating the agency letterhead, and assisting the Cabinet Secretary and Chief of Staff in daily administrative tasks upon immediate request.
Licensing Specialist
NM Regulation & Licensing Department
Santa Fe, NM
03.2018 - 11.2018
- Provided quality customer service to every applicant regarding their application for professional licensure through the State of New Mexico as well as being responsible for overseeing applicant files for more then one professional board at a time. These professional boards included the New Mexico dental board, occupational therapy board, psychical therapy board, etc.
- Responsible for providing applicants with status letters regarding their license status and updating on missing documentation. Responsible for corresponding with each applicant via phone, email, or walk-in regarding the process at which their application was currently at.
- Used the licensing database within the Regulation and Licensing Department to populate status letters to pending applicants as well as making changes per licensee request or as documentation was provided.
- Worked with board administrators to ensure all proper documentation was added to each applicant file and ready for review prior to approval. Attended board meetings held every six months for the dental board, occupational therapy board, and physical therapy board.
- Responsible for printing and mailing official licenses to individuals who had been approved in the State of New Mexico for official licensure, responsible for mailing out each license and closing the application in the system database.
- Assisted in the divisions call center each week and dealt with a high volume of calls and constituent complaints.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-2016
Some College (No Degree) -
New Mexico State University
Las Cruces, NMSome College (No Degree) -
New Mexico Highlands University
Las Vegas, NMSkills
- Excellent work ethic
- Superb time management skills
- Dependable
- Strong written and verbal communication
- Detail-oriented
- Excellent under pressure
- Self-motivated
- Analytical thinking skills
- Ability to work with a team or independently
References
Upon Request
Timeline
Business Operations Specialist - Advanced
NM Human Services Department
11.2022 - Current
Financial Aid Coordinator
NM Higher Education Department
12.2018 - 11.2022
Licensing Specialist
NM Regulation & Licensing Department
03.2018 - 11.2018
High School Diploma -
Santa Fe High School
Some College (No Degree) -
New Mexico State University
Some College (No Degree) -
New Mexico Highlands University
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