Téa Sandoval
Grand Haven,MI
Summary
Friendly waitress with a strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality. Seeking to apply my hospitality and compassion in a dynamic occupational therapy or rehabilitation role where I can make a positive impact on individuals' lives.
Overview
3
3
years of professional experience
Work History
Waitress
American Dunes Golf Course
Grand Haven, MI
06.2021 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
School Tutoring Assistant
Children's After School Achievement (CASA)
Holland, MI
01.2023 - 04.2023
- Assisted students in understanding and mastering course material by providing one-on-one instruction.
- Developed individualized lesson plans for each student, tailored to their specific needs and learning styles.
- Monitored students' progress and provided feedback on areas of improvement.
- Provided guidance to help students develop critical thinking skills and problem-solving techniques.
- Conducted assessments to identify student strengths and weaknesses in various subject areas.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
- Adapted instructional strategies based on individual student needs or interests.
- Motivated students to stay focused and engaged during lessons.
- Assisted with homework assignments as needed.
- Assisted students in finding useful study methods to enhance academic performance.
Education
Bachelor of Arts - Exercise Science
Hope College
Holland, MI05-2026
High School Diploma -
Grand Haven High School
Grand Haven, MI05-2022
Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Guest Relations Management
- Performance Improvement
- Complex Problem-Solving
Timeline
School Tutoring Assistant
Children's After School Achievement (CASA)
01.2023 - 04.2023
Waitress
American Dunes Golf Course
06.2021 - Current
Bachelor of Arts - Exercise Science
Hope College
High School Diploma -
Grand Haven High School
Similar Profiles
Cristian WalkCristian Walk
Guest Services at American Dunes Golf ClubGuest Services at American Dunes Golf Club
Anna CorganAnna Corgan
Guest Service at American Dunes Golf ClubGuest Service at American Dunes Golf Club
Ethan DoughertyEthan Dougherty
Ordering Manager/Chef at American Dunes Golf ClubOrdering Manager/Chef at American Dunes Golf Club