Téa Sandoval
Grand Haven,MI
Summary
Friendly waitress with a strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. A personable individual possessing a strong work ethic and great flexibility. Dedicated to delivering a positive customer experience through genuine hospitality. Seeking to apply my hospitality and compassion in a dynamic occupational therapy or rehabilitation role where I can make a positive impact on individuals' lives.
Overview
3
3
years of professional experience
Work History
Waitress
American Dunes Golf Course
Grand Haven , MI
2021.06 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
School Tutoring Assistant
Children's After School Achievement (CASA)
Holland , MI
2023.01 - 2023.04
- Assisted students in understanding and mastering course material by providing one-on-one instruction.
- Developed individualized lesson plans for each student, tailored to their specific needs and learning styles.
- Monitored students' progress and provided feedback on areas of improvement.
- Provided guidance to help students develop critical thinking skills and problem-solving techniques.
- Conducted assessments to identify student strengths and weaknesses in various subject areas.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
- Adapted instructional strategies based on individual student needs or interests.
- Motivated students to stay focused and engaged during lessons.
- Assisted with homework assignments as needed.
- Assisted students in finding useful study methods to enhance academic performance.
Education
Bachelor of Arts - Exercise Science
Hope College
Holland, MI2026-05
High School Diploma -
Grand Haven High School
Grand Haven, MI2022-05
Skills
- Customer Service
- Order Accuracy
- Safe Food Handling
- Guest Relations Management
- Performance Improvement
- Complex Problem-Solving
Timeline
School Tutoring Assistant
Children's After School Achievement (CASA)
2023.01 - 2023.04
Waitress
American Dunes Golf Course
2021.06 - Current
Bachelor of Arts - Exercise Science
Hope College
High School Diploma -
Grand Haven High School
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