Tea Sites
Sunnyvale,CA
Summary
Confident & versatile Brand Ambassador that is knowledgeable & proficient when executing challenging tasks. Highly-developed individual who possesses strong communication skills that enjoys working with an authentic Team. Very personable & a solid team player, with an upbeat, positive attitude. Has a proven skill in establishing rapport with clients. Expertise in being innovative, empowered to act on new ideas, and motivating others to continually improve. Able to thrive in a fast-paced, changing environment and is excited by the chance to play a larger role.
Overview
10
10
years of professional experience
Work History
Leasing & Experience Manager
Prometheus Real Estate Group Inc
11.2019 - Current
- Neighbor Ambassador (Alderwood Apartments in Santa Clara CA, 234 Units): November 2019-December 2020
- Senior Neighbor Ambassador (Spruce & Ironworks Apartments in Sunnyvale CA, 950 Units): January 2021-October 2022
- Leasing & Experience Manager The Tillery Apartments in Mountain View CA, 226 Units (Lease Up): November 2022- Present
- As a Leasing & Experience Manager, my role is a constant blend of: Neighbor Relations - Helping people, building & fostering relationships, planning Neighborhood events, and providing five star quality customer service. List of duties on my day to day calendar:
- Presenting a professional approach to remedy any Neighbor concerns and follow-up as necessary to ensure the Ultimate Neighbor Experience.
- Facilitate weekly one on one and Mid-Year check-ins, and 30/60/90 Day Grow Plans.
- Spearheaded Promethean hiring and onboarding for open positions on my Team.
- Finalized employee timecards to ensure efficient payroll processes.
- Strategized with Asset Management to increase leasing velocity and renewal retention in Mountain View Market
- Upheld Reputation at 4.8 stars on Google with my Team
- Partnered with Neighborhood Service Manager with coordinating with vendors, neighborhood walks, upcoming projects execution and monthly inspections. Assisted in the preparation of marketing materials for vacant units.
- Daily Operations - I take a proactive role in the following:
- Helping assist with pricing, concessions, occupancy reporting, and ledger accounts/Final Account Statements.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Resolved neighbor complaints in a timely manner to maintain positive relationships.
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Reviewed applications from prospective future neighbors; conducted background checks and credit history reviews.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Maintained accurate financial records related to rental income and security deposits.
- Established policies for late fees, pet ownership, smoking regulations.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive. Additionally, I help create strategic sales and leasing contests to maximize rental activity, developing an intimate knowledge of market conditions.
- Supervise the leasing team, Trained the team on compliance, policies and procedures to maximize success. Set consistent goals for the entire Team.
- Wrote and filed reports each day on current leasing activities.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving current neighbors, subcontractors, future neighbors, service team and leasing team.
Supervisor
Pizza My Heart
Sunnyvale
08.2013 - 09.2021
- List of duties performed:
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Researched and responded to customer and vendor inquiries.
- Assisted with projects and responsibilities to foster relationships with internal departments (hosted Fundraiser Events).
- Scheduled team members in busy office settings to facilitate appropriate coverage.
- Assisted with recruitment, interviewing and onboarding new employees.
- Directed junior team members in proper duties and company regulations.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Food Preparation Worker
The Sandwich Spot
Sunnyvale, CA
08.2016 - 02.2018
- List of duties performed:
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Prepared workstations with ingredients and tools to increase efficiency.
- Checked inventory levels and recorded supply usage on log sheets or in company software.
- Followed recipes and customer requests to prepare meals.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Worked in fast-paced, ever-changing environment.
Education
Real Estate
De Anza College
Cupertino, CAHigh School Diploma -
Homestead High School
Cupertino, CASkills
- Relationship management
- Brand awareness
- Principled and well-spoken
- Strategically prioritizes multiple tasks in a proactive manner
- Entrepreneurial and articulate
- Able to see prominent opportunities and develop unique solutions
- Challenge convention and change perspectives
- Cross-Functional Teamwork
- Customer Retention Strategies
- Microsoft Office
- Teamwork and Collaboration
References
Phuong Sharp:
- Job title: Real Estate agent for Intero Real Estate
- Contact info: 408-421-3640
Graciela Martinez
- Job title: Community Manager for Shea Properties
- Contact info: 408-306-3350
Mersadie Agront
- Job Title: Community Manager for Woodmont Properties
- Contact info: 408-373-8077
Annika Guzman
- Job Title: Director for Greystar Communities
Timeline
Leasing & Experience Manager
Prometheus Real Estate Group Inc
11.2019 - Current
Food Preparation Worker
The Sandwich Spot
08.2016 - 02.2018
Supervisor
Pizza My Heart
08.2013 - 09.2021
Real Estate
De Anza College
High School Diploma -
Homestead High School
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