Communication tools
Tea Vardo
Store Manager
Walnut Creek,CA
Summary
Accomplished Sales Manager offering 11 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Store Manager
Tommy Bahama
Walnut Creek, CA
10.2022 - 11.2023
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director of Customer Success
The Reset LLC
San Francisco, CA
10.2018 - 10.2022
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised and performed human resource management functions for 15 subordinates.
District Manager
LC Waikiki
Sarajevo, Bosnia And Herzegovina
02.2015 - 04.2018
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Supervised 30 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Assistant Store Manager
Talbots
Santa Clara, CA
01.2012 - 01.2015
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit report to assess company efficiency.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and managed associates in customer service and sales techniques.
Key Holder
Talbots
Santa Clara, CA
01.2011 - 01.2012
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Created financial reports and documentation for review by store management staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Streamlined opening and closing procedures as integral member of store staff.
Store Market Manager
LENSCRAFTERS, Luxottica Group
Concord
11.2023 - Current
- Improved customer satisfaction with attentive service, quick issue resolution, and thorough followup.
- Managed store operations for optimal efficiency, streamlining processes and reducing overhead costs.
- Enhanced brand visibility within the community through strategic partnerships, sponsorships of local events, and targeted marketing campaigns.
- Maximized inventory turnover by optimizing stock levels, utilizing accurate forecasting methods, and minimizing shrinkage.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Education
Associate of Science - Pharmacy Technology
Heald College
Milpitas, CA 01.2011 - 01.2012
Skills
Strategic planning
Business Development
Staff Management
Contract Management
Operations management
Logistics Management
Software
Social Media
Spreadsheets
Timeline
Store Market Manager
LENSCRAFTERS, Luxottica Group
11.2023 - Current
Store Manager
Tommy Bahama
10.2022 - 11.2023
Director of Customer Success
The Reset LLC
10.2018 - 10.2022
District Manager
LC Waikiki
02.2015 - 04.2018
Assistant Store Manager
Talbots
01.2012 - 01.2015
Key Holder
Talbots
01.2011 - 01.2012
Associate of Science - Pharmacy Technology
Heald College
01.2011 - 01.2012