Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Teacora Cheeks

McKees Rocks,PA

Summary

Dynamic customer service professional with extensive experience in dealing with upset customers, excelling in cash handling and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Recognized for maintaining a clean environment and training new employees, ensuring operational excellence and a welcoming atmosphere.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

GetGo Gas Station
Irwin, PA
10.2022 - Current
  • Maintained an clean and organized workspace, promoting welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Demonstrated versatility by cross-training in various departments throughout store when required.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Contributed positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped customers complete purchases, locate items, and join reward programs.

Patient Care Coordinator

AllianceRx Walgreens Prime
09.2019 - 11.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Verified patient insurance eligibility and entered patient information into system.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Engaged with patients to provide critical information.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.

Education

High School Diploma -

Carrick High School
Pittsburgh, PA
06-1996

Skills

  • Phone etiquette
  • Adaptability and flexibility
  • Analytical thinking
  • Issue resolution

Accomplishments

  • Documented and resolved customer issues which led to customer satisfaction.
  • Supervised team of 3 staff members.
  • Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
  • Increased quality of care by developing new tracking and assessment methods.
  • Developed improved tracking and assessment system to increase patient care standards.
  • Documented and resolved customer's medication delay which led to quality customer care.

Certification

  • Certified RAMP. Getgo Gas Station-Allows me to service alcohol to age appropriate individuals.

Languages

English
Full Professional

Timeline

Cashier

GetGo Gas Station
10.2022 - Current

Patient Care Coordinator

AllianceRx Walgreens Prime
09.2019 - 11.2021

High School Diploma -

Carrick High School

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