Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Teaera Allen

Charlotte,North Carolina

Summary

Experienced non-medical Care Provider offering 1 year of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Caregiver Attendant

Alwayscaring Homecare
10.2023 - 03.2024
  • Managed household tasks efficiently, ensuring clean and comfortable environment for patients.
  • Implemented strategies to prevent falls and accidents in home setting, reducing risk of injury to patients.
  • Ensured patient safety through diligent monitoring and adherence to care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships.
  • Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
  • Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
  • Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
  • Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
  • Assisted patients in managing chronic conditions, helping them develop and maintain healthy lifestyle.
  • Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided direct personal care and administrative services to clients.

Cashier Floor Supervisor

McDonald's Restaurant
05.2019 - 10.2023
  • Maintained clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
  • Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
  • Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
  • Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
  • Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on job.
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Ensured all cashiers adhered to company policies and procedures, maintaining high level of professionalism at all times.
  • Addressed customer complaints effectively, promoting positive resolutions in timely manner.
  • Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
  • Streamlined communication between cashier staff and other departments to improve overall store operations.
  • Implemented proper opening/closing procedures for checkout area, ensuring security measures were followed consistently.
  • Maintained safe working environment by enforcing compliance with health and safety regulations among cashier team.
  • Reduced wait times for customers through effective management of cashier team.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained team members in successful strategies to meet operational and sales targets.

Lifeguard

Mecklenburg County
06.2023 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained clean and safe facility, performing necessary cleaning tasks on daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in timely, efficient manner.
  • Responded to patron incidents in professional and timely manner.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Educated patrons on safety protocols and enforced safety rules.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Administered CPR and first-aid following best practices.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Inspected and tested pool equipment functionality to minimize hazards.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Collaborated closely with management to identify areas for improvement within lifeguarding program.
  • Scanned main areas to monitor for any safety risks.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Entered water immediately to pull struggling swimmers to safety.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

Education

High School Diploma -

North Carolina Central University
Durham, NC
05.2027

Skills

  • Verbal and written communication skills
  • Time Management
  • Emotional Support and Companionship
  • Personal Care Aide (PCA)

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caregiver Attendant

Alwayscaring Homecare
10.2023 - 03.2024

Lifeguard

Mecklenburg County
06.2023 - 07.2023

Cashier Floor Supervisor

McDonald's Restaurant
05.2019 - 10.2023

High School Diploma -

North Carolina Central University

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Teaera Allen