- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- I enjoy helping others and giving back to the community
- Photography
- App Development
Teagan Dobrindt
Arlington,TX
Summary
Professional service center specialist with extensive experience in resolving technical issues and delivering high-quality support. Proven track record of adaptability and reliability, thriving in team settings and driving successful outcomes. Known for strong problem-solving abilities and effective communication, ensuring smooth operations and customer contentment.
Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Service Center Analyst
QuikTrip
03.2025 - Current
- Analyzed customer inquiries to provide timely and accurate support.
- Assisted in troubleshooting technical issues for service center operations.
- Coordinated with team members to streamline communication processes.
- Developed training materials for new hires, enhancing onboarding experience.
- Implemented feedback mechanisms to enhance customer satisfaction levels.
- Collaborated with cross-functional teams to address complex technical issues, resulting in faster resolutions for customers.
- Delivered exceptional customer service by empathetically addressing concerns and providing accurate information in a professional manner.
- Managed workload effectively through the use of ticketing systems, resulting in organized documentation of all service requests and efficient time management practices among team members.
- Reduced ticket backlog by prioritizing tasks and diligently working through open cases to ensure timely resolutions.
- Handled critical situations calmly under pressure, demonstrating professionalism and adaptability when faced with challenging circumstances.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone.
Clerk Trainer
QuikTrip
06.2023 - 03.2025
- Trained new clerks on operational procedures and customer service standards.
- Developed training materials to enhance onboarding efficiency for team members.
- Conducted performance evaluations to identify areas for improvement among staff.
- Implemented feedback mechanisms to refine training processes and boost employee confidence.
- Collaborated with management to align training programs with organizational goals and service excellence standards.
- Developed customized training materials tailored to specific roles within the organization, ensuring optimal skill development for each clerk position.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Assigned work and verified completion of assignments.
- Evaluated employee progress regularly, providing constructive feedback to help individuals develop their skills further and achieve professional growth.
- Assisted employees in setting personal performance goals, then provided consistent guidance on how to reach these objectives successfully.
- Reduced errors in daily operations by providing detailed guidance on company procedures and policies for all trainees.
- Regularly assessed the effectiveness of our training program by gathering feedback from both trainees and supervisors, then made necessary adjustments accordingly.
- Managed the scheduling of training sessions to minimize disruption to daily operations while maximizing participation and engagement from all staff members.
- Collaborated closely with management to identify areas needing improvement in current training methods, leading to continuous enhancements in our approach.
- Increased overall job satisfaction within the clerical team by addressing individual needs and concerns during one-on-one training sessions.
- Implemented effective time management strategies within the team by teaching prioritization techniques during training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Built and maintained professional relationships with vendors and suppliers.
Assistant Manager
QuikTrip
09.2020 - 04.2023
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service standards and operational protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and inform merchandising strategies for product placement.
- Developed training materials to improve onboarding processes for new employees, increasing retention rates.
- Oversaw cash handling procedures, ensuring accuracy in transactions and adherence to security measures.
- Collaborated with management on initiatives to enhance store performance and customer satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Clerk
Quiktrip
03.2019 - 08.2020
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained cleanliness and organization of store displays, contributing to a welcoming environment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Fast Food Worker
Braums Restaurant
12.2015 - 06.2019
- Operated kitchen equipment to prepare food items efficiently and consistently.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Trained new employees on food preparation procedures and customer interaction standards.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Assisted with preparing salads and cold food items.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Enhanced customer experience by maintaining clean and welcoming dining area.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Juan Seguin High School
Arlington, TXNo Degree - Human Resources Development
Tarrant County College
Fort Worth, TX06-2027
Skills
- Customer service
- Technical troubleshooting
- Process improvement
- Training development
- Performance evaluation
- Ticketing system management
- Cash handling procedures
- Communication strategies
- System monitoring
- Escalation handling
- Hardware troubleshooting
- Service desk experience
- Strong work ethic
- Attention to detail
- Listening skills
- Multitasking and organization
- Team player mentality
- Excellent communication
- Computer skills
- Handling customer complaints
- Order fulfillment
- Call center operations
Interests
Timeline
Service Center Analyst
QuikTrip
03.2025 - Current
Clerk Trainer
QuikTrip
06.2023 - 03.2025
Assistant Manager
QuikTrip
09.2020 - 04.2023
Clerk
Quiktrip
03.2019 - 08.2020
Fast Food Worker
Braums Restaurant
12.2015 - 06.2019
High School Diploma -
Juan Seguin High School
No Degree - Human Resources Development
Tarrant County College