Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teagan Genier

Lyndonville,VT

Summary

I am professional with a proven track record in health and safety compliance and exceptional customer satisfaction, honed across roles from Cashier at Whites Market to Restaurant Floor Manager at McDonalds. Skilled in crisis management and empathetic communication, adept at fostering positive environments and resolving conflicts efficiently. I excel in fast-paced environments and am always willing to do better with a quick learning abilities and a passion for excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Whites Market
05.2021 - 11.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers and coworkers
  • Learned duties for various positions and provided backup at key times.

Activity Leader

NEK Summer Program
06.2022 - 08.2022
  • Maintained an inclusive learning environment
  • Monitored student classroom and outdoors activities to promote student safety.
  • Kept activity rooms and equipment organized and clean.
  • Helped with activities for students and encouraged participation.
  • Helped students build and maintain relationships, social skills, mental abilities, and confidence.
  • Provided emotional support and companionship
  • Supported student physical, mental, and social development using classroom games and activities.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in implementation of new learning tools, systems and materials.
  • Supervised recess, lunch and daily student intake and dismissal.

Student Shadow

Stay and Play Daycare
01.2023 - 02.2023
  • Was a J term internship through Lyndon institute
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Worked with professors and community groups to develop personal projects for program research support.
  • Generated reports detailing findings and recommendations.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted in implementation of new learning tools, systems and materials.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Fostered student curiosity and interest through creative hands-on activities.

Restaurant Floor Manager

McDonalds
08.2022 - Current
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Lyndon Institute
Lyndonville, VT
06.2023

Skills

  • Health and safety compliance
  • Crisis Management
  • Sanitation Standards
  • Delegation and Supervision
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Supervisory skills
  • Oral communication
  • Quick leaner
  • Compassionate and caring
  • Empathetic
  • Quick thinker
  • Able to work in a fast paced and high stress environment
  • Listens well
  • Responds well to constructive criticism

Certification

I have been CPR certified for both infants and adults although I will probably need to get that renewed coming up.

Timeline

Student Shadow

Stay and Play Daycare
01.2023 - 02.2023

Restaurant Floor Manager

McDonalds
08.2022 - Current

Activity Leader

NEK Summer Program
06.2022 - 08.2022

Cashier

Whites Market
05.2021 - 11.2021

Lyndon Institute

Similar Profiles

CREATE PROFILE
Teagan Genier