Teagan Karlowicz
Cleveland
Summary
Detail-Oriented Customer Service Professional experienced in enhancing customer experiences and streamlining operations. Delivered improved checkout efficiency and resolved customer inquiries through effective communication and problem-solving skills. Focused on fostering team productivity and supporting operational excellence.
Overview
2
2
years of professional experience
Work History
Skate Rental
Thornton Park Ice Arena
Shaker Heights, Ohio
10.2025 - Current
- Provided assistance to team members to promote a collaborative environment.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Ensured accuracy by noticing details while completing assignments.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas to promote safety.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pool Cashier
Thornton Park Pool
Shaker Heights, Ohio
06.2025 - Current
- Processed cash transactions efficiently, ensuring accurate financial reporting and balancing at end of shifts.
- Managed customer inquiries, providing excellent service and resolving issues to enhance patron experience.
- Monitored pool area for safety compliance, ensuring adherence to health regulations and promoting a safe environment.
- Assisted in training new cashiers on operational procedures and customer service standards, fostering team development.
- Reduced wait times at the cashier stand through effective multitasking during peak periods.
- Supported event planning initiatives by coordinating ticket sales, registrations, and participant tracking.
- Coordinated with lifeguards and other staff members to ensure smooth operations within the facility.
- Strengthened relationships with repeat patrons through personalized interactions, fostering brand loyalty.
- Streamlined check-in procedures for members and guests, enhancing their overall experience at the facility.
- Ensured a clean and organized cashier area, contributing to a positive pool environment.
- Greeted customers entering store and responded promptly to customer needs.
Skate Patrol
Thornton Park Ice Arena
Shaker Heights, Ohio
10.2024 - Current
- Emphasized personal responsibility by consistently meeting deadlines and maintaining high standards.
- Adapted quickly to fast-paced work settings to ensure smooth operations and team collaboration.
- Balanced independent tasks with collaborative efforts to enhance team performance and project outcomes.
- Adapted to new situations by quickly acquiring necessary skills and knowledge for tasks.
- Applied effective communication skills to facilitate discussions and enhance team collaboration.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Shaker Heights High School
Shaker Heights, Ohio06-2027
Skills
- Positive demeanor
- Teamwork and collaboration
- First aid and CPR certification
- Problem-solving
- Excellent communication
- Attention to detail
- Time management
- Organizational skills
- Calm under pressure
- Decision-making
- Computer skills
- Native spanish fluency
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Swimming
- Reading
Timeline
Skate Rental
Thornton Park Ice Arena
10.2025 - Current
Pool Cashier
Thornton Park Pool
06.2025 - Current
Skate Patrol
Thornton Park Ice Arena
10.2024 - Current
High School Diploma -
Shaker Heights High School