Teagan Mckool
Watertown,New York
Summary
A customer service professional with 11 years of experience in a variety of customer oriented industries. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Specializing in customer relationships, culture building, order management, interdepartmental communications and leadership.
Overview
2
2
years of professional experience
Work History
Fulfillment Team Lead
Lowes Home Improvment
09.2023 - 03.2024
- Create position procedures, expectations and execution standards while maintaining team accountability to these responsibilities through coaching sessions and follow up
- Promote team members individual strengths with encouragement, shout outs, and added responsibility to build confidence in taking initiative
- Train team members on new procedures and expectations through hands on examples, explanations of reasoning and goals, and setting the standard with my own actions.
- Built a culture of teamwork, humility, and community through thoughtful relationships with team members
- Meet Metric goals consistently with bi-weekly focus' for the team to reinforce skills and for me to pin point coaching opportunities with organization and performance tracking
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Decreased order fulfillment time by 44% and order cancellation rate by 33% over 3 months sustainably.
- Collaborate with the Pro department and customers to ensure order accuracy, punctuality and interdepartmental communication
- Greet and assist customers in a variety of departments to provide optimal coverage and meet customer and store needs
Customer Service Associate
Lowes Home Improvment
09.2021 - Current
- Inform customers about special promotions and provided detailed information for various products and related services
- Help customers plan, budget, order and locate products to complete projects from start to finish
- Track customer orders using a variety of selling tools and collaboration with receiving, distribution centers and vendors to ensure the customer promise is met
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain department standards across the store as an associate mentor and safety team captain
- Develop and execute merchandising strategies to optimize the customer experience and promote product
- Mentor new hires in company expectations, selling tools, safety standards, product knowledge and problem solving
Education
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Workflow Optimization
- Coaching
- Team Building
- Self-Directed
- Problem Solving
Timeline
Fulfillment Team Lead
Lowes Home Improvment
09.2023 - 03.2024
Customer Service Associate
Lowes Home Improvment
09.2021 - Current
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
Cosmetology License - Cosmetology
Ogle School Hair Skin Nails
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