Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teagan Murphy

Midland,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Sales and Marketing Associate

Perch Element
05.2023 - Current
  • Implemented marketing strategies to generate leads and increase sales revenue.
  • Created and maintained customer databases to facilitate customer segmentation.
  • Provided support to marketing initiatives by producing creative content and copywriting.
  • Researched competitor marketing trends and prices using data analysis.

Store Lead Manager

Aerie
03.2022 - 04.2023
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Store Manager

Bless This Mess Boutique
09.2020 - 12.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
03.2021

Skills

  • Qualifying New Leads
  • Converting Leads
  • Microsoft Office Outlook
  • Administering Social Media Accounts
  • Social Media Digital Marketing
  • Persuasive Selling
  • Guest Accommodations
  • Public Relations Strategy
  • Department Development
  • General Accounting
  • Email Marketing Campaign
  • Educational Software
  • Interpersonal Communication Skills
  • Team Member Development

Timeline

Sales and Marketing Associate

Perch Element
05.2023 - Current

Store Lead Manager

Aerie
03.2022 - 04.2023

Assistant Store Manager

Bless This Mess Boutique
09.2020 - 12.2022

High School Diploma -

Penn Foster Career School

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Teagan Murphy