Teagan Rustan
Tulsa
Summary
Diligent Front Desk Receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives. Successfully managed guest check-ins and reservations, enhancing client satisfaction. Trained new staff and implemented efficient filing systems, contributing to streamlined operations and a welcoming environment. Proficient in cash handling and front office management.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Vacation Boat Rentals
07.2021 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations and inquiries via phone, email, and in-person interactions.
- Maintained accurate records of bookings, cancellations, and customer feedback.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Went over 10 page rental contracts along-side customers.
- Trained new staff on front desk protocols and customer service excellence.
- Implemented efficient filing systems for rental agreements and client documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Marathon High
Marathon, FLSkills
- Customer service
- Attention to detail
- Time management
- Verbal and written communication
- Cash handling
- Telephone etiquette
- Front office management
- Hospitality services
- Work prioritization
- Document management
Timeline
Front Desk Receptionist
Vacation Boat Rentals
07.2021 - 07.2025
Marathon High
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