Results-driven professional with extensive experience in front desk operations. Proven expertise in conflict resolution and cash handling. Dedicated to delivering seamless customer experiences and enhancing operational efficiency.
Overview
3
3
years of professional experience
Work History
Sales Associate
Play It Again Sports - Team Store
New Hartford
05.2025 - Current
Managed inventory levels and organized merchandise on the sales floor.
Assisted customers with selecting quality sporting equipment and accessories.
Processed transactions accurately using point-of-sale systems.
Maintained clean and welcoming store environment for shoppers.
Educated customers on store policies and promotions effectively.
Collaborated with team members to ensure smooth daily operations.
Handled customer inquiries and resolved issues professionally.
Trained new associates on sales techniques and store procedures.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Sales Associate
Once Upon A Child Franchise
New Hartford
08.2024 - 05.2025
Assisted customers with selecting quality children's clothing and accessories.
Managed inventory levels and organized merchandise on the sales floor.
Processed transactions accurately using point-of-sale systems.
Maintained clean and welcoming store environment for shoppers.
Educated customers on store policies and promotions effectively.
Collaborated with team members to ensure smooth daily operations.
Handled customer inquiries and resolved issues professionally.
Trained new associates on sales techniques and store procedures.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Front Desk Manager
Jack Boyton Public Pool
Clinton
06.2022 - 08.2024
Greeted guests warmly upon arrival and ensured smooth check-in process.
Managed front desk operations, coordinating staff schedules and assignments.
Handled guest complaints professionally, offering solutions to enhance their experience.
Maintained cleanliness and organization of the front desk area for a welcoming environment.
Monitored inventory of front desk supplies, placing orders as needed for continuity.
Managed guest check-in and check-out procedures, reservations, and payments.
Managed bookings by answering calls, responding to emails, and booking accommodations.
Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.