Teague A. Dyer
Massachusetts General Hospital, Boston, MA
Needham
28
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Senior Manager of Outside Services and Security
5 Years 7 Months- Manage parking operations across multiple sites, ensuring efficient parking services for patients, visitors, and employees.
- Coordinated with Senior Manager of Finance on leased parking spaces and assignments to optimize parking resources.
- Liaised with external organizations on traffic management initiatives to enhance hospital operations.
- Collaborated with private real estate developers and property management companies to minimize disruptions to hospital operations during construction.
- Collaborate with Buildings and Grounds, Facilities and Engineering, and the Planning Office to support construction and infrastructure improvement projects.
- Ensure Parking and Commuter Services communication is up to date on the department’s intranet (Vitals) page.
Senior Parking Operations Manager
2 Years- Oversaw daily operations of parking management at facility.
- Directed Parking and Commuter Services office, facilitating employee parking and public transportation programs.
- Evaluated parking requests from staff across departments to ensure timely access for patients.
Parking Operations Manager
8 Years- Directed the daily operations of five parking garages and three surface lots.
- Managed financial accounting, ensuring accurate tracking of daily and monthly parking revenue, coupon sales, reconciliations, and transaction records.
- Directed traffic flow and parking operations during periods of high volume and special events.
- Managed financial accounting including daily and monthly parking revenue, coupon sales, reconciliations, and transaction records.
- Oversaw customer service operations, effectively addressing and resolving escalated parking concerns to enhance customer satisfaction.
- Directed traffic flow and parking operations during high-volume periods and special events, ensuring smooth operations and safety for all users.
- Collaborated with Buildings and Grounds on capital improvement and structural repair projects.
Police and Security Manager
3 Years- Directed a team of 14 Security Officers, one Supervisor, and six Dispatchers during the overnight shift.
- Coached employees, conducted annual evaluations, and implemented corrective actions to enhance team performance.
- Developed and organized departmental training programs to ensure compliance and operational readiness.
- Reviewed and approved incident reports, ensuring investigations and follow-up actions were completed appropriately.
- Reviewed and approved incident reports, ensuring thorough investigations and timely follow-up actions.
- Maintained staffing levels while managing overtime costs to optimize departmental resources.
- Managed payroll processing weekly using the KRONOS system. using the KRONOS system.
- Served as Vice Chair of the Community Policing and Crime Prevention Committee.
- Executed operational and administrative duties from senior leadership.
Police and Security Supervisor
4 Years- Supervised over 20 Police and Security Officers, ensuring effective coverage and response during day shift operations.
- Led recruiting and hiring activities in partnership with Human Resources, including salary recommendations and employment offers.
- Trained, mentored, and onboarded newly hired officers.
- Conducted annual performance evaluations and coached employees on performance expectations.
- Conducted annual performance evaluations, providing coaching to enhance employee understanding of performance expectations.
- Developed staff schedules and processed weekly payroll, ensuring timely and accurate compensation for all officers.
Police and Security Officer
5 Years- Ensured safety and security for patients, visitors, staff, and hospital property.
- Fostered collaborative relationships with Nurse Managers, Operations Managers, and clinical staff through Community Policing Program.
- Cultivated effective working relationships with employees across all organizational levels.
- Served as Police and Security liaison for the hospital-wide United Way Campaign.
- Led collaborative meetings with committee members to recognize achievements in police and security services.
- Acted as the main point of contact for police and security involvement in the United Way Campaign across the hospital.
- Engaged actively in committee meetings to collaborate on initiatives in systems, community policing, and infant protection.
Education
Bachelor of Science - Criminal Justice, Minor Sociology
Skills
Operational strategy
Stakeholder engagement
Problem solving
Data analysis
Reporting documentation
Vendor management
Team collaboration
Cross-departmental coordination
Timeline
Senior Manager of Outside Services and Security
Massachusetts General Hospital, Boston, MA
01.2021 - CurrentRead More
Senior Parking Operations Manager
Massachusetts General Hospital, Boston, MA
01.2019 - 01.2021Read More
Parking Operations Manager
Massachusetts General Hospital, Boston, MA
01.2011 - 01.2019Read More
Police and Security Manager
Massachusetts General Hospital, Boston, MA
01.2008 - 01.2011Read More
Police and Security Supervisor
Massachusetts General Hospital, Boston, MA
01.2004 - 01.2008Read More
Police and Security Officer
Massachusetts General Hospital, Boston, MA
01.1999 - 01.2004Read More
Northeastern University
Bachelor of Science from Criminal Justice, Minor Sociology
Read More