Teah-Arra Yancey
Donora,PA
Summary
Compassionate and dedicated Direct Support Professional with experience at Tempus Unlimited, enhancing client well-being through individualized support planning and crisis intervention. Proven ability to resolve conflicts with empathy while maintaining a safe environment. Skilled in medication administration and effective communication, fostering strong relationships with clients and their families.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Tempus Unlimited
08.2012 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Service Representative
Call Tech Communications
05.2012 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
03.2008 - 05.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - General Studies
Uniontown High School
Uniontown, PA06.2005
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
- Client transportation
- Team collaboration
- Social skills development
- Recreational activities
- Patient management
- Progress documentation
- Individualized support planning
- Patient assessments
- Safety monitoring
- Community integration
- Medical records management
- Care plan management
- Care plan assessment
- Indirect patient care
- Case management
- Self-advocacy training
- Multitasking and organization
- Problem-solving
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Case documentation
- Client advocacy
- Conflict resolution
- Record keeping
- De-escalation techniques
- Report writing
- Charting and documentation
- Hygiene assistance
- Case management experience
- Support plan management
- Adaptive equipment use
- First aid and CPR
- Personal care assistance
- CPR certification
- Fast learner
- Critical thinking
- Documentation and recordkeeping
- First aid certification
- Medication management
- Attentive to people
- Cooking meals
- Ability to lift
- Certified in CPR/AED
- Housekeeping
- Clear communication
Timeline
Direct Support Professional
Tempus Unlimited
08.2012 - Current
Customer Service Representative
Call Tech Communications
05.2012 - 06.2012
Customer Service Representative
Teleperformance
03.2008 - 05.2012
High School Diploma - General Studies
Uniontown High School
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