Teah Palmer
Mount Pleasant
Summary
Dynamic retail professional with a proven track record at Once Upon a Child, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective communication and cash handling accuracy. Committed to maintaining a clean and organized environment while efficiently managing multiple tasks to support store operations.
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. I work well with team members, ensuring smooth operations and positive shopping experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any goals at hand.
Overview
5
5
years of professional experience
Work History
Retail Worker
Once Upon a Child
06.2022 - 08.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Assisted customers with prompt and polite support in-person and via telephone.
- Performed cash, card, and check transactions to complete customer purchases.
Grocery Bagger
Hardings
02.2020 - 05.2021
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Managed cart inventory at the front of the store, enabling smooth flow of traffic in and out of the establishment.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Supported store management in restocking shelves during slow periods, ensuring product availability for customers.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Answered customer inquiries and provided product guidance.
Education
High School Diploma -
Portage Central
Portage, MI06-2025
Skills
- Customer service
- Customer assistance
- Reliability and punctuality
- Professional appearance
- Store maintenance
- Relationship building
- Cash handling accuracy
- Problem-solving
- Time management
- Workplace safety compliance
- Customer feedback management
- Multitasking
- Effective communication
Timeline
Retail Worker
Once Upon a Child
06.2022 - 08.2025
Grocery Bagger
Hardings
02.2020 - 05.2021
High School Diploma -
Portage Central
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