Teai Mills

Delegated responsibilities, identified discrepancies, and facilitated onboarding for new Associates.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Followed up with customers about resolved issues to maintain high standards of customer service.