Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Teair J. Thompson

Atlanta,Ga

Summary

Dynamic Associate with a proven track record in consulting with businesses to align solutions with their goals, driving revenue growth and client satisfaction. Expertise in both inbound and outbound sales, combined with exceptional relationship-building skills, fosters a robust client base. A dedicated leader in training initiatives, enhancing team performance on the sales floor and achieving outstanding results. Demonstrated ability to generate leads, conduct product demonstrations, and solve problems efficiently.

Overview

19
19
years of professional experience

Work History

Tax Consultant

RNZ Financial
Riverdale, Ga
10.2019 - Current
  • Detail-oriented and client-focused Tax Consultant with 5 years of experience in tax preparation, compliance, and advisory services for individuals and businesses
  • Skilled in navigating complex tax regulations, identifying opportunities for savings, and ensuring accurate, timely filings
  • Dedicated to delivering exceptional client service while maintaining compliance with federal, state, and local tax laws
  • Provided clients with tax-saving strategies
  • Conducted audits, reconciled financial records, and resolved tax discrepancies
  • Maintained up-to-date knowledge of changes in tax regulations and advised clients on potential impacts
  • CPA or Enrolled Agent certification
  • Experience completing complex tax returns
  • 5+ years of experience in accounting, finance, bookkeeping or tax

Owner, Designer

Everything Custom 5 LLC
East Point, Georgia
02.2019 - Current
  • Creative and detail-oriented Graphic Designer with 6 years of experience in the printing industry
  • Skilled in producing high-quality, visually appealing designs for print and digital media while ensuring efficient production workflows
  • Adept at collaborating with clients to deliver tailored solutions that align with their vision and business goals
  • Expertise in print processes, color management, and industry-standard software
  • Designed custom print materials, including brochures, business cards, banners, and packaging, ensuring alignment with client branding and project goals
  • Managed print production processes, including file preparation, prepress checks, and quality control to deliver flawless final products
  • Consulted with clients to understand their needs, provided creative solutions, and maintained long-term relationships that increased repeat business by 85%
  • Operated and maintained digital and offset printing equipment, troubleshooting technical issues to minimize downtime
  • Implemented process improvements that reduced production time by 24 hours while maintaining high-quality standards

Assistant Site Manager

Maersk
College Park, Georgia
08.2023 - 11.2024
  • Dedicated and results-driven logistics professional with 2 years of experience in managing operations, optimizing supply chains, and leading teams to achieve organizational goals
  • Proven track record of supporting high-volume distribution for major clients like Ashley Furniture, ensuring timely deliveries, operational efficiency, and client satisfaction
  • Adept at problem-solving, team collaboration, and implementing process improvements to streamline operations
  • Managed a team of 30 employees, providing training, performance evaluations, and fostering a culture of accountability and collaboration
  • Developed and implemented process improvements that increased operational efficiency by 95% and reduced delivery errors
  • Maintained compliance with OSHA and company safety standards, leading regular safety training sessions and inspections
  • Analyzed performance metrics, such as on-time delivery rates and inventory accuracy, to identify areas for improvement and drive productivity
  • Collaborated with client representatives to address concerns, provide status updates, and maintain high levels of satisfaction

Customer Experience Specialist

The Law Offices of Julian L. Sanders & Associates
Atlanta, Georgia
02.2020 - 06.2020
  • Dedicated and empathetic Customer Experience Specialist with 3 years of experience in client-facing roles, specializing in personal injury law firm settings
  • Skilled in managing client relationships, addressing concerns with compassion, and ensuring a seamless customer journey
  • Proven ability to handle sensitive situations, maintain confidentiality, and deliver exceptional service to support clients during challenging times
  • Maintained extensive knowledge of company protocols to recommend information aligned with customer needs
  • Documented customer interactions in internal database to maintain customer service history details
  • Resolved customers' issues related to experience within the firm to encourage good customer relationships

Intake Specialist

John Foy & Associates
Atlanta, Georgia
11.2015 - 01.2017
  • Highly organized and empathetic Intake Specialist with [X] years of experience in personal injury law firm settings
  • Skilled in handling initial client interactions, gathering case details, and ensuring a seamless intake process
  • Strong understanding of legal terminology and procedures, with a proven ability to build trust with clients during challenging situations
  • Adept at multitasking, maintaining confidentiality, and delivering exceptional customer service
  • First line of contact with potential clients
  • Great phone skills, sales ability, professionalism, and compassion for the client
  • Answering telephone, verifying information, data entry skills
  • Attention to detail, multi-tasking, time management, relationship building
  • Overcoming objections, overall excellent customer service skills

Customer Service Representative

Allconnect
Atlanta, Georgia
06.2013 - 02.2015
  • Dedicated and customer-focused professional with 2 years of experience in providing exceptional customer service in the utility home connection industry
  • Skilled in assisting clients with service inquiries, account setup, and problem resolution
  • Known for strong communication skills, a solutions-oriented mindset, and the ability to build positive customer relationships while ensuring high satisfaction rates
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants

Sales Representative/Account Executive

AT&T
Atlanta, Georgia
05.2007 - 04.2012
  • Dynamic and results-driven Sales Representative/Account Executive with 5 years of experience in generating revenue, building strong client relationships, and exceeding sales targets
  • Proven expertise in consultative selling, account management, and strategic prospecting to drive business growth
  • Skilled at negotiating, closing deals, and delivering exceptional customer service to foster long-term partnerships
  • Prospecting businesses for the purpose of selling internet advertising through telephone contact
  • Conducting research and selecting appropriate tools for client presentations to sell company's print and high-end internet suite of products; digital express, YP.com, pay-per-click, SEO, Yahoo banners/display ads, and SEM
  • Contacting business to obtain pertinent information about the business itself, potential markets, problems faced in doing business, current advertising, and results from it
  • Preparing sample visuals and value proving background information, as basis for recommending advertising programs customized to meet the needs of each business

Home Services Consultant

Allconnect
Atlanta, Georgia
04.2006 - 08.2007
  • Home Services Consultants receive inbound sales calls from customers that are transferred by utility companies across the country
  • Gather information from the customer and recommend various products/services to meet the customer's home services needs
  • Handle order level customer issues via outbound and inbound phone calls, working within service provider billing systems to resolve the issues before the customer hangs up
  • Sell alternate products to customers when their initial product choice is not feasible
  • Save customer sales when the customer changes their mind regarding purchase, either with the products they originally ordered or with other products, up selling where possible
  • Provide analysis and quality assurance on the order entry and sales processes, communicating feedback to both organizations to drive continuous improvements around order breakage reductions and payment improvements

Education

High School Diploma -

Frederick Douglass High School
Atlanta, GA
05.1998

Skills

  • Performance Enhancement Techniques
  • Operational Analysis
  • Leadership Development
  • Field Proficiency
  • Customer Support Expertise
  • Excellent written and verbal communication skills
  • Good working knowledge of the consumer goods industry
  • Creative thinking skills
  • Excellent problem-solving skills
  • Good management skills
  • Experience working with electronic data
  • Ethical Conduct
  • Change and Growth Management
  • Visual Content Enhancement
  • Problem-Solving Expertise
  • Proficient in Logistics Dispatch Software
  • Accurate Data Entry
  • Microsoft Office Suite

Accomplishments

  • Three-time Diamond Club recipient
  • Rookie of the month award
  • Top seller award
  • Top 5% for revenue retention in 2011
  • Top in sales for internet revenue $201k at 219% of objective

References

References available upon request.

Timeline

Assistant Site Manager

Maersk
08.2023 - 11.2024

Customer Experience Specialist

The Law Offices of Julian L. Sanders & Associates
02.2020 - 06.2020

Tax Consultant

RNZ Financial
10.2019 - Current

Owner, Designer

Everything Custom 5 LLC
02.2019 - Current

Intake Specialist

John Foy & Associates
11.2015 - 01.2017

Customer Service Representative

Allconnect
06.2013 - 02.2015

Sales Representative/Account Executive

AT&T
05.2007 - 04.2012

Home Services Consultant

Allconnect
04.2006 - 08.2007

High School Diploma -

Frederick Douglass High School

Similar Profiles

CREATE PROFILE
Teair J. Thompson