Teaira Dancy
Charlotte,NC
Summary
Proven Supervisor at Restaurant Depot with a track record of enhancing team cohesion and boosting operational efficiency. Excelled in staff management and process improvement, showcasing strong leadership and inventory control skills. Achieved significant staff retention through innovative team-building initiatives. Skilled in resolving customer issues, underscoring a commitment to exceptional service and operational excellence. Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
6
6
years of professional experience
Work History
Receptionist
Embassy Suites
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Supervisor
Resturant Depot
01.2024 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
CREW MEMBER
McDonald's
02.2022 - 12.2023
- Implemented successful team-building initiatives to increase retention
- Resolved conflicts between team members and departments
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Conducted disciplinary action when needed in accordance with company policy
- Answered customer questions and made product recommendations according to needs
- Initiated creative solutions to resolve customer complaints and issues
- Coordinated special events such as customer appreciation days or employee recognition ceremonies
- Implemented security practices to preserve assets and minimize liabilities
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Prepared products following restaurant, health, and safety standards and procedures
- Assisted other team members to achieve goals
- Collaborated with team members to complete orders
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
CUSTOMER SERVICE REPRESENTATIVE
EClerx Services
01.2020 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
WAREHOUSE ASSOCIATE
Ross Distribution Center
05.2021 - 05.2022
WAREHOUSE ASSOCIATE
Smithfield Distribution
01.2019 - 01.2022
- Processed customer refunds and exchanges
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Wrapped pallets in shrink wrap prior to loading
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading
- Performed inventory control, such as counting and stocking merchandise
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Attached slings, hooks and other devices to lift cargo and guide loads
- Performed quality control checks on products prior to shipment
- Resolved customer complaints and maintained clean and tidy checkout area
PACKAGE HANDLER
UPS
10.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
AT&T
01.2019 - 01.2020
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Sold lottery tickets and fish and game licenses
- Used hand-held scanners and physical logs to accurately track item movements
- Assembled, sealed and loaded packages into correct trucks
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products
- Loaded package containers onto forklifts and transported into packaging areas
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
High School Diploma -
Westover High School
Associate of Science - Dental Hygiene
Fayetteville Technical Community College
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Team Supervision
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Affiliations
National Association of Social Workers
References
References available upon request
Timeline
Receptionist
Embassy Suites
06.2024 - Current
Supervisor
Resturant Depot
01.2024 - 07.2024
CREW MEMBER
McDonald's
02.2022 - 12.2023
WAREHOUSE ASSOCIATE
Ross Distribution Center
05.2021 - 05.2022
PACKAGE HANDLER
UPS
10.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
EClerx Services
01.2020 - 08.2022
WAREHOUSE ASSOCIATE
Smithfield Distribution
01.2019 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
AT&T
01.2019 - 01.2020
Associate of Science - Dental Hygiene
Fayetteville Technical Community College
High School Diploma -
Westover High School