Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEAIRA JOHNSON

Brooklyn,USA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Overview

5
5
years of professional experience

Work History

Personal Care Assistant

Public Partnerships, PPL
Brooklyn, NY
04.2025 - Current
  • Managed communication between departments to ensure seamless operations.
  • Organized and maintained files using electronic document management systems.
  • Assisted clients with daily living activities and personal hygiene needs.
  • Monitored client conditions and reported changes to supervisors promptly.
  • Maintained a clean and safe environment for client.
  • Coordinated transportation for clients to medical appointments or social events.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
  • Assisted with meal planning to meet nutritional plans.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.

Customer Service Associate

Ruby's Washroom
Brooklyn, NY
01.2023 - 09.2023
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Active Listening
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Bergen Auto Experience
Brooklyn, NY
01.2021 - 09.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging their car pick-up and drop off.
  • Provided information regarding charge accounts and loyalty programs.

Education

Associate of Business Management - Business Management

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

  • Report Transcription
  • Account Management
  • Microsoft Office
  • Client transportation
  • Conflict resolution
  • Appointment scheduling
  • Active listening
  • Emotional support
  • Time management
  • Housekeeping
  • Client relationship management
  • Medication administration
  • Patient management
  • Direct patient care
  • Relationship building
  • Social interaction
  • Multitasking and organization
  • Flexible schedule and availability

Timeline

Personal Care Assistant

Public Partnerships, PPL
04.2025 - Current

Customer Service Associate

Ruby's Washroom
01.2023 - 09.2023

Customer Service Representative

Bergen Auto Experience
01.2021 - 09.2022

Associate of Business Management - Business Management

Kingsborough Community College of The City University of New York

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