Teaira Leblanc
Customer Service Representative
Spring,TX
Summary
To be productive utilizing the skills and experiences I have acquired, while constantly evolving and learning new abilities which would further increase value as an asset. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
FC Associate
Amazon
Houston, TX
04.2022 - Current
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained compliance with company safety policies and called violations to attention of management.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Read and analyzed work orders to verify consistency with merchandise information.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Selected and filled orders from stock to fulfill customer requirements.
Account Specialist
Horne LLP
Houston, TX
03.2020 - 04.2022
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Negotiated contract terms and conditions for productive customer and supplier accounts.
Customer Service Representative
Randstad
Houston, TX
11.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Kids Foot Locker
Houston, TX
07.2017 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Hairstylist
Self Employed Services
Houston, TX
01.2012 - 07.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
High School Diploma -
Wilmer Hall Academy
Houston, TX01.2012
Skills
- Warehouse Safety
- Invoice Verification
- Quality Assurance Controls
- Team Development
- Multi-Line Phone Talent
- Fulfillment Processing
- Customer Service
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Data Collection
- Call Flow Maximization
- Account Management
- Microsoft PowerPoint
- Active Listening
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FC Associate
Amazon
04.2022 - Current
Account Specialist
Horne LLP
03.2020 - 04.2022
Customer Service Representative
Randstad
11.2019 - 03.2020
Cashier
Kids Foot Locker
07.2017 - 11.2019
Hairstylist
Self Employed Services
01.2012 - 07.2017
High School Diploma -
Wilmer Hall Academy