Teaira Turner
Philadelphia,PA
Summary
A dynamic clinical customer engagement leader with an array of expertise, including program management, portfolio management and analytics, strategic operations, and training. A proven aptitude in directing cross-functional teams, communicating with clients and all levels of management, and creating processes to improve operational performance. Leverages strong communication and problem-solving skills to collaborate and support cross-functional project plan and improve workflow processes. Cultivates and maintains strong customer relationships. Provides leadership that enable an organization to achieve objectives and consistently ranked top of peer group. In-depth knowledge & experiences in healthcare, hospital, and digital marketing spaces.
Overview
12
12
years of professional experience
Work History
Massage Therapist
Body Restoration Massage Therapy
05.2024 - Current
- PART TIME (Weekends) - Deliver high-quality chair massages to 50 teachers for Teacher Appreciation Week of School District of Philadelphia enhancing relaxation, reducing stress, and improving productivity.
- Provide safe, effective, and appropriate massage therapy techniques during customer appointments and maintain client treatment records and designed long-term care programs for return customers.
- Utilize massage techniques to address diverse needs with deep tissue, therapeutic and hot stone massage.
- Provide exceptional customer service while addressing client concerns, discuss medical history, or special requests throughout entire treatment process.
Marketing Program Manager
The Crawford Group
01.2018 - 05.2024
- Directly assisted Head of Executive Marketing to implement and prioritize cross-functional marketing programs that increase pipe creation, conversion, and retention with Top 100 Strategic accounts in North America, executed over 50 events which generated over $1M in new business.
- Supporting lead for variety of growth driven programs, implemented executive strategic marketing plans, on creating meaningful customer-driven processes and metrics. With deep understanding of Adobe's ecosystem, have become integral partner for Heads of Executive Marketing, Field Marketing, and Demand Automation teams. Ensures stakeholder requirements for campaign trials are executed correctly and manages sales trainings. Partners with operations managers, field sales representatives, and others internal marketing departments to maintain agreed upon service level agreements.
- Lead Manager and facilitator of over 30 Voices of Leadership customer sessions across US by engaging senior leadership and field sales to ensure hyper-targeted, intentional programs to achieve organizational goals.
Senior Manager, Portfolio Management & Operations
Healthfirst
01.2015 - 06.2018
- Oversaw intake management and analytics of $1.2M accountability in transformational and “run the business” portfolio investments. Developed and socialized Lean Portfolio Management (LPM) function as end-to-end decision-making, portfolio governance, process excellence, and risk management for Healthfirst investments within Scaled Agile Framework® (SAFe®).
- Collaborated with senior vice president and established governance and standardized investment decision processes with executives for 7 department by creating data tool kits, project prioritization disciplines, optimized resource allocation, benefits realization tracking mechanisms, and executive review adherence meetings for more effective decision making.
- Served as hub of communication for EPMO for prioritizing all program management ideas from key stakeholders including product development through program life cycle and portfolio maturity model (PPM).
Clinical Data Analyst, Quality and Performance
Crozer-Keystone Hospital
08.2012 - 02.2015
- Served as lead analyst and subject matter expert for successful deployment of Premier’s “QualityAdvisor” enterprise clinical decision support system across four hospitals and corporate headquarters in less than 120 days. Led system implementation, resulting in $250,000 cost savings, continuous improvement, and operational efficiencies. Oversaw vendor relationship with Premier database, using 3M and CareScience Risk adjustment methodologies and MS project to drive improvements in supply chain, quality, project management, to clinical, business and operational improvement teams.
- Developed, monitored, and interpreted dashboard analyses of related metrics to Center for Medicare and Medicaid’s orthopedic bundled payment initiative, which was directly correlated to improved process management decisions and 10% decline in complication rate.
- Utilized quality data by working in tandem with performance improvement team to refine processes of clinical conditions, and patient safety for increase in HEDIS (Healthcare Effectiveness Data and Information Set) measures.
- Developed and maintained “President’s Reports” site to monitor and ensure adherence to goals and effectiveness of operations against benchmarks, such as hospitals rankings in top quartile and top decile of Premier’s database.
Education
Master of Science - Health Administration
Saint Joseph's University
Philadelphia, PA06.2012
Certified Massage Therapist - Massage Therapy
The National Massage Therapy Institute - Wilmington
Wilmington, DE08.2008
Bachelor of Science - Business Management
Morgan State University
Baltimore, MD06.1994
Skills
- Strategic Planning
- Program Execution & Project coordination
- Customer /Client Centered Service
- Hospital & Physician Performance Analytics
- Team Collaboration & Strong Interpersonal Skills
- Strong Fiscal Competence
- Critical Thinking & Problem Solving
- MS Office Proficient
Timeline
Massage Therapist
Body Restoration Massage Therapy
05.2024 - Current
Marketing Program Manager
The Crawford Group
01.2018 - 05.2024
Senior Manager, Portfolio Management & Operations
Healthfirst
01.2015 - 06.2018
Clinical Data Analyst, Quality and Performance
Crozer-Keystone Hospital
08.2012 - 02.2015
Master of Science - Health Administration
Saint Joseph's University
Certified Massage Therapist - Massage Therapy
The National Massage Therapy Institute - Wilmington
Bachelor of Science - Business Management
Morgan State University
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