Jermaine Hargraves
Forestville,MD
Summary
Experienced Bus Driver seeking a role that allows me to leverage my skills and education while providing opportunities for professional growth. Known for my reliability, strong communication, and multitasking abilities. Safety-oriented, proactive, and punctual with a knack for problem-solving and de-escalation. Proficient in navigating efficient routes and delivering top-quality client services.
Overview
19
19
years of professional experience
Work History
Metrobus Operator
Washington Metropolitan Area Transit Authority
Washington, DC
01.2016 - Current
- Proficient in understanding and executing verbal and written instructions, maintaining effective communication with colleagues.
- Responsible for safe and courteous operation of a public transit bus through assigned scheduled routes.
- Coordinate the prompt dispatch of necessary support in response to incident reports from Bus Operators and TFSs. Implement standard operating procedures to engage Service Operations Managers, Transit Police, and local police/fire department for required assistance.
- Observe and track Metrobus Fleet On-Time Performance, implementing headway management strategies for minimizing service disruptions.
- Facilitates efficient communication by monitoring and maintaining multiple channels like radio, Clever, GPS, and digital networks between Metrobus Service Operations personnel and revenue/non-revenue operational vehicles.
- Conduct routine bus inspection before and after each run, following safety and operating protocols.
- Assist in the training of New Bus Operators and Candidates during Route Training at the Division.
- Work closely with both MICC Management and Bus Operations teams to adjust bus activity in light of accidents, events coordination, or other service delays.
- Proficient in the use of various software packages, including Microsoft Office Suite, and utilizing the Internet for research and investigative purposes.
Cleaner Supervisor
Hands on Cleaning, LLC
Washington, DC
01.2013 - 01.2016
- Ensured cleanliness of vehicle interiors by removing debris
- Manually washed interiors using appropriate equipment and PPE
- Performed majority of tasks in diverse weather conditions
- Maintained cleanliness and organization of work area
- Provided leadership and oversight to a team of Five (5) employees.
- Created and managed reports for finished bus projects
- Performed comprehensive quality checks on finished tasks.
- Conducted orientation and onboarding sessions for new staff members.
- Responded promptly to customer concerns regarding cleanliness and related matters.
- Scheduled staff shifts based on operational needs and individual availability.
- Facilitated a supportive environment for cleaners by providing direction and ensuring access to necessary resources.
Security Officer (SPO)
Security Assurance
Washington, DC
01.2012 - 01.2016
- Successfully conveyed information through various communication channels
- Carried out routine security patrols to maintain a secure environment.
- Assisted in the enforcement of security violation protocols as needed
- Maintained efficient and secure environment by controlling access for authorized personnel and preventing unauthorized entry.
- Detected and apprehended individuals who were violating rules and regulations
- Maintained and evaluated traffic and pedestrians in emergency and accident scenarios.
- Participated in training exercises related to emergency response protocols.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
Production Department (Hire Office Foreman)
The Washington Post
Washington , DC
01.2006 - 01.2012
- Promoted work environment, in which employees feel safe, respected, and are able to do their best work.
- Collaborated well with team members
- Utilized effective working knowledge of computers and operating systems
- Identified and resolved issues to enhance performance
- Managed and ensured accuracy of reports and administrative tasks
- Developed and implemented safety protocols for the team.
- Identified areas of improvement for increased efficiency and productivity.
- Trained new employees on company policies and procedures.
Education
Potomac High School
Oxon Hill, MD01.1990
Skills
- Staff Management
- Project Management
- Quality Assurance
- Safety Compliance
- Heavy Equipment Operation
- Safe Driving
- Guest Relations
- Scheduling pickups
- Rule Enforcement
- Emergency Procedures
- Vehicle Inspection
- Customer relations skills
References
Available Upon Request
Timeline
Metrobus Operator
Washington Metropolitan Area Transit Authority
01.2016 - Current
Cleaner Supervisor
Hands on Cleaning, LLC
01.2013 - 01.2016
Security Officer (SPO)
Security Assurance
01.2012 - 01.2016
Production Department (Hire Office Foreman)
The Washington Post
01.2006 - 01.2012
Potomac High School