Teairra Cherry
Warren,Michigan
Summary
Compassionate Family Support Specialist with experience providing resources and assistance to families in crisis. Strengths include effective communication, problem-solving, and empathy, along with knowledge of community resources and case management. Previous roles demonstrate significant impact through support and advocacy for vulnerable families, contributing to improved family stability and well-being.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Southeastern Michigan Health Associates
Wayne, Michigan
04.2024 - Current
- Organized educational workshops related to health and wellness topics.
- Conducted home visits to assess family dynamics and needs.
- Developed and implemented individualized service plans for clients.
- Educated parents on child development milestones and positive discipline techniques.
- Created written reports summarizing assessments, interventions, and recommendations.
Retail Sales Specialist
Apple
Troy, MI
08.2024 - 07.2025
- Provided in-depth information on product features so customers could make educated buying decisions.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Built rapport with customers through friendly conversations about their shopping needs.
Patient Access Specialist
Wellstar Heath System
Marietta, Georgia
12.2023 - 04.2024
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained policies, procedures and services to patients.
Medical Receptionist
MyCare Health Center
Center Line, MI
12.2022 - 12.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
Community Health Worker
MyCare Health Center
Mount Clemens, MI
12.2022 - 12.2023
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Assisted with patient referrals to appropriate community resources.
- Developed individualized treatment plans based on patient assessment results.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Assessed the impact of social determinants of health on patient outcomes.
- Provided assistance with completing forms related to public benefits programs.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Acquired and maintained knowledge of with all MyCare policies and procedures.
Administrative Assistant
SPMP Quality Care
Harper Woods, Michigan
11.2021 - 12.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized files, developed spreadsheets (Excel), faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
Substitute Teacher's Aide
Macomb Community Action
Clinton Township, Michigan
11.2021 - 01.2022
- Supported teachers in the management of classroom procedures including transitions between activities.
- Helped to develop individualized learning plans for those students who required additional support services.
- Provided instruction to small groups of students with special needs or English language learners.
- Supervised lunchroom duties, recess, field trips, study hall periods.
- Prepared instructional materials such as handouts, worksheets, flashcards.
- Monitored student behavior, intervening when necessary to maintain order in the classroom environment.
Medical Administrative Assistant
Neu Urgent Care
Hazel Park, Michigan
01.2021 - 04.2021
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Provided administrative support to clinical staff as needed.
- Created spreadsheets in Excel for tracking purposes.
Medical Administrative Assistant
Stonebrooke Family Physicians
Rochester Hills, Michigan
02.2018 - 06.2018
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Maintained a filing system for patient records and physician orders.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
- Scanned documents into EHR systems according to established protocols.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
Education
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Manchester, NH06-2026
Associate of Applied Science - Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2024
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL08-2017
Skills
- Client assessment
- Individualized service plans
- Patient education
- Community outreach
- Effective communication
- Behavioral assessment
- Child development
- Child abuse and neglect dynamics
- Case management
- Behavioral support
- Report generating
- Team collaboration
- Client documentation
- Family support
- Maintain case files
Certification
- Certified Health Insurance Application Counselor
- National Community Healthcare Worker
- Mental Health First Aid USA
- Certified BLS (CPR and AED)
Timeline
Retail Sales Specialist
Apple
08.2024 - 07.2025
Family Support Specialist
Southeastern Michigan Health Associates
04.2024 - Current
Patient Access Specialist
Wellstar Heath System
12.2023 - 04.2024
Medical Receptionist
MyCare Health Center
12.2022 - 12.2023
Community Health Worker
MyCare Health Center
12.2022 - 12.2023
Administrative Assistant
SPMP Quality Care
11.2021 - 12.2022
Substitute Teacher's Aide
Macomb Community Action
11.2021 - 01.2022
Medical Administrative Assistant
Neu Urgent Care
01.2021 - 04.2021
Medical Administrative Assistant
Stonebrooke Family Physicians
02.2018 - 06.2018
Bachelor of Science - Counseling Psychology
Southern New Hampshire University
Associate of Applied Science - Human Services
Ultimate Medical Academy - Clearwater
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater