Teairra Overton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Solid history of success in delivering comprehensive administrative support, providing excellent customer service, and building culture of continuous improvement. Currently enrolled at Bryant and Stratton College in pursuit of obtaining Bachelors of Professional Studies in Organizational leadership.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ New Hire Coach
National Fuel Gas Co
03.2022 - Current
- . Respond to a large variety of inbound calls within the New York Territory which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.
- Update account information to maintain customer records.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Assist Training department with coaching and training of new customer service reps to ensure calls are handled properly.
- Processing of Landlord agreements applications and cancellations.
Stop Loss Coordinator
Aither Healthcare
03.2021 - 03.2022
- Increased efficiency by streamlining coordination processes of stop loss renewal applications.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to by submitting and processing stop-loss reimbursement requests for reimbursement
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Provider Customer Service Representative
Fidelis Care - New York City Regional Office
11.2019 - 04.2021
- Responded promptly to provider phone inquiries.
- Maintained accurate and up to date knowledge of all Government Programs, products, and regulations.
- Communicated with providers to ensure understanding of products,claim and billing procedures.
- Sent claims for resolution or gathered information from providers to resolve issues within a timely manner.
Provider Relations Representative/Contract Specialist
Independent Health
01.2014 - 10.2018
- Answered provider inquiries via telephone and mail
- Updated provider demographics
- Researched and resolved disputes, billing discrepancies and claims to maintain provider satisfaction
- Assisted providers with claim status.
- Drafted individual and group contracts.
- Assisted with inquiries from both customers and the NYS Department of Financial Services.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with NYSOH to analyze contract renewals and re-negotiation.
- Acted as a liaison to address contract issues and developments.
Education
Associate of Applied Science - Medical Reimbursement And Coding
Bryant And Stratton College
Getzville, NY05.2023
Skills
- Customer Relations/Service
- MS Office/ Excel
- Contract Writing
- Administrative support
- Quality Assurance
- Research
- Team training and leadership
- Reporting and documentation
Timeline
Customer Service Representative/ New Hire Coach
National Fuel Gas Co
03.2022 - Current
Stop Loss Coordinator
Aither Healthcare
03.2021 - 03.2022
Provider Customer Service Representative
Fidelis Care - New York City Regional Office
11.2019 - 04.2021
Provider Relations Representative/Contract Specialist
Independent Health
01.2014 - 10.2018
Associate of Applied Science - Medical Reimbursement And Coding
Bryant And Stratton College
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