Teajah Casey
St Albans,USA
Summary
Dedicated emergency dispatch professional with a strong background in crisis management. Proven track record of effectively managing high-stress situations, ensuring prompt response and clear communication with emergency services. Known for maintaining composure under pressure and adept at handling multiple tasks simultaneously.
Overview
10
10
years of professional experience
Work History
911 Operator
New York Police Department
06.2024 - 04.2025
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
Server
Red crab juicy seafood
03.2022 - 05.2023
- Ensuring diners have a good experience by taking orders, preparing drinks, delivering food, and offering great customer service
- Present restaurant menus and help customers select food/beverages.
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
Site lead Front desk (Temp assignment)/ Vaccination clinic
Affiliated physicians Queens NY
12.2021 - 06.2022
- Give huddles for expectation of the day as well as brief overview of task to be completed during shifts
- Check EMR data for correct information given as well as put into the data base
- Oversee and monitor front desk with help with registering a patient or any issue with records in the system
- Assist with registering patients, making sure the correct dosage and time appropriate dates are in the system to receive vaccine
- Coordinated with nurses, providers, and other staff to solve any problems
- Specialized in working with vaccine patients and provide timely, routine on patient flow
Registrar/front desk receptionist (covid testing center)
NY Health & Hospitals Queens, NY
09.2020 - 02.2022
- Specialized in working with covid patients and provide timely, routine on patient flow
- Reviewed and scan documents; ensure accurate information with patients including demographics and insurance
- Coordinated with nurses, providers, and other staff to solve any problems
- Made sure data is correctly input into Epic EMR system
- Insurance verification
- Collected payments on insurance co-pays and out-of-pocket hospital expenses.
Registrar (Noor staffing) (Temp assignment)
New York Presbyterian Queens NY
07.2021 - 12.2021
- Answer phone calls and redirect calls to the appropriate individual.
- Greet patients.
- Record patient information.
- Digitize patient information.
- Collect patient payment information and check that it is valid.
- Validate medical insurance coverage.
- File patient records.
Direct support professional
Gho General human Outreach Queens, Ny
10.2018 - 06.2020
- Administered medications to individuals as assigned we also observe individuals for any changes in behavior or health that may have resulted from medication administration
- Assisted individuals in the pursuit of recreational, social and community activities based on preferences and individual plans & document all program data, including but not limited to individual plan data, behavior plan data, community integration logs, assessments, individual funds requests, mileage logs, maintenance requests forms, and supply acquisition forms.
Server/host
SSP America JFK, Queens NY
08.2018 - 05.2019
- Ensured that patrons have an enjoyable dining experience by providing quality customer service.
- Worked in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.
Server
Olive Garden Bk, Ny
04.2019 - 04.2019
- Enhanced guest experiences by offering personalized service, suggestions, and pairings. Daily tasks included taking orders accurately, delivering hot food promptly, clearing tables, and managing transactions.
- (closed due to Covid 19)
Direct Support Professional
QSAC, Queens, NY
10.2017 - 06.2018
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, or assisting with their personal care.
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Customer Service Representative, call center
Acena, Queens, NY
08.2017 - 02.2018
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Referred unresolved customer grievances to designated departments for further investigation.
- Determined charges for services requested, collect deposits or payments, or arrange for billing.
- Completed contract forms prepare change of address records, or issue service discontinuance orders, using computers.
Receptionist
Vines NY, Queens, NY
07.2015 - 06.2017
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintained records.
- Processed and prepare memos, correspondence, travel vouchers, or other documents.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Education
LaGuardia community College
Queens, NYundefined
Queens High School of Teaching
Bellerose, NYSkills
- Ability to develop and maintain cooperative and effective working relationships with a variety of individuals, groups, and organizations
- Excellent written and verbal skills remain enthusiastic with all work scenarios
- Keen attention to detail, flexible
- Epic EMR system
- Microsoft Word & Excel
- EMR Technician
- Customer service
- Data entry/ analysis
- Computer proficiency
- Leadership experience
- Medical terminology
- Medical Records
- Insurance verification
Timeline
911 Operator
New York Police Department
06.2024 - 04.2025
Server
Red crab juicy seafood
03.2022 - 05.2023
Site lead Front desk (Temp assignment)/ Vaccination clinic
Affiliated physicians Queens NY
12.2021 - 06.2022
Registrar (Noor staffing) (Temp assignment)
New York Presbyterian Queens NY
07.2021 - 12.2021
Registrar/front desk receptionist (covid testing center)
NY Health & Hospitals Queens, NY
09.2020 - 02.2022
Server
Olive Garden Bk, Ny
04.2019 - 04.2019
Direct support professional
Gho General human Outreach Queens, Ny
10.2018 - 06.2020
Server/host
SSP America JFK, Queens NY
08.2018 - 05.2019
Direct Support Professional
QSAC, Queens, NY
10.2017 - 06.2018
Customer Service Representative, call center
Acena, Queens, NY
08.2017 - 02.2018
Receptionist
Vines NY, Queens, NY
07.2015 - 06.2017
undefined
Queens High School of Teaching
LaGuardia community College
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