Teal Callegari
South Pasadena
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
FitON Health (Formerly Peerfit Inc.)
08.2021 - Current
- Responded to 50+ members daily through email, text and phone to resolve problems in a timely, empathetic manner.
- Worked with other departments to ensure customer satisfaction is always met.
- Comfortable troubleshooting while providing top notch service through difficult calls.
- Used my own knowledge to update wording in templates to improve customer understanding.
- Met or exceeded performance goals and metrics closing complex calls within 4 minutes time.
Clinical Provider Services Administrator – EAP
Morneau Shepell (Formerly Lifeworks)
03.2017 - 05.2021
- Provided stellar service to our mental health therapists via email and phone, resolving problems and preventing further escalations.
- Entered new mental health provider information into our database with accuracy and speed.
- Trained therapists on how to navigate and use our online portal.
- Used customer feedback to develop techniques to encourage customer retention.
- Followed up on outstanding items to issue completion in compliance with established Service Level Agreements.
Tier II Customer Service Agent
Kobie Marketing Inc.
03.2015 - 02.2017
- Researched and resolved all customer requests via email and phone.
- Set up new customer accounts and updated database when required.
- Updated training manual on a continuous basis, reviewed any changes with the call center.
- Met or exceeded monthly service level agreements.
- Submitted Jira tickets sharing any current trends.
Education
No Degree -
St. Petersburg College
01-1992
Skills
- Excellent verbal, written and interpersonal skills
- Ability to multi-task with many applications in a challenging environment
- Adept at problem solving and meeting deadlines
- Proficient in Microsoft Word, Excel, Outlook, Salesforce HubSpot and Jira
- Team collaboration
- Problem resolution
- Customer complaint resolution
- Complex Problem-solving
Timeline
Customer Service Associate
FitON Health (Formerly Peerfit Inc.)
08.2021 - Current
Clinical Provider Services Administrator – EAP
Morneau Shepell (Formerly Lifeworks)
03.2017 - 05.2021
Tier II Customer Service Agent
Kobie Marketing Inc.
03.2015 - 02.2017
No Degree -
St. Petersburg College