Summary
Overview
Work History
Education
Skills
Certification
Interest
Languages
Timeline
Generic

Teal Epps

Fort Mill,SC

Summary

  • Dedicated 13 plus years Customer Service professional with knowledge and experience in a variety of industries including medical, education, finance, and management. of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Registrar- Part Time

Atrium Health
Charlotte, NC
10.2022 - Current
  • Secured 50-100 daily patients information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Performed 50-100 patients scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collected and entered 50-100 patients demographic and insurance data into computer database to establish patient's medical record at 100% accuracy rate.
  • Identified 100% precision information regarding insurance payment sources and listed payers in proper sequence to establish chain of payment.

Customer Retail Associate- Part Time

Aldi
Fort Mill, SC
05.2017 - Current
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Employed strategic tactics such as cross-selling and upselling to drive sales up to 25% increase each quarter.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance to 100-200 customers per day.

Customer Experience Associate- Remote

Voyager Digital Holdings- Financial Crypto Startup
Fort Mill, SC
12.2021 - 08.2022
  • Reviewing and processing KYC related documentation onboarding of 25-50 customers per day transfer requests including blockchain, fiat under internal SLA’S, and account maintenance processes
  • Reporting potentially fraudulent activities, technical issues raised by customers, and following up with customers to ensure resolution of issues raises in result gaining 50% increase in customer satisfaction.
  • Looked for additional ways to expand products to customers by upselling new products and services creating 25% increase in sales metrics.

Toddler Lead Teacher

Dilworth Child Development Center
Charlotte, NC
11.2017 - 03.2020
  • Met with parents and guardians to discuss their children’s progress and needs, determine, their priorities for their children, and suggest ways that can promote learning and development
  • Created developmentally appropriate lesson plans/ plan and conduct activities for balanced program of instruction for group of 10-12 toddlers. Promoted physical, academic and social development by implementing diverse classroom and outside activities for classroom setting of 10-12 toddlers.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Child Care Network - Toddler Lead Teacher

Child Care Network
Charlotte, NC
03.2015 - 11.2017
  • Maintained well-controlled classrooms of 6-10toddlers by clearly outlining standards and reinforcing positive behaviors.
  • Observed and evaluated 6-10 children performance, behavior, social, developments, and physical health to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Shift Supervisor

Starbucks
Pineville, GA
05.2010 - 03.2015
  • Assisting store manager in executing store operations such as completing all point of sale opening and closing procedures, deploying 3-4 other baristas in their delegate positions effectively so baristas can create and maintain Starbucks Experience for customers.
  • Assist with new employee trainings by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Demonstrated exceptional customer service skills as a barista/ shift supervisor , resulting in 55% increase in customer satisfactions ratings , as measured by weekly customer surveys. Consistently prepared beverages to company standards, resulting in 99% accuracy rate in daily quality control checks.

Education

Bachelor of Human Development - Family Studies

Winthrop University
Rock Hill, SC
05.2024

Associates - Applied Science of Education and Care

York Technical College
Rock Hill, SC
12.2020

Skills

Skills Computer :

  • Microsoft Office Applications, Google Suite, Slack, Zoom, Zendesk, Salesforce CRM, EPIC/ Patient Access Registration, Gladly

Skills Medical:

  • Live Chat, Messaging, and Phone Correspondence, Insurance Forms/ Authorizations, Billing, and Registration Processing

Skills Childcare:

  • Planning, leading activities, awareness of childcare regulation rule, Childcare Regulations, Educational Support, 5 plus ongoing years of experience

Skills Management:

  • Generating Budgeting and Cost Control , Customer Relationships, Staff, Project, and Brand Management, Employee Development, Recruiting and Hiring, Cultural Awareness and Sensitivity

Certification

CPR

Early Childhood Education

Child Care management

Interest

 Personal Investing, Reading,Traveling, Gaming, Shopping, and Watching Basketball.

Languages

English
Native or Bilingual

Timeline

Patient Access Registrar- Part Time

Atrium Health
10.2022 - Current

Customer Experience Associate- Remote

Voyager Digital Holdings- Financial Crypto Startup
12.2021 - 08.2022

Toddler Lead Teacher

Dilworth Child Development Center
11.2017 - 03.2020

Customer Retail Associate- Part Time

Aldi
05.2017 - Current

Child Care Network - Toddler Lead Teacher

Child Care Network
03.2015 - 11.2017

Shift Supervisor

Starbucks
05.2010 - 03.2015

Bachelor of Human Development - Family Studies

Winthrop University

Associates - Applied Science of Education and Care

York Technical College

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Teal Epps