Teal Kidwell
Martinsburg,WV
Overview
5
5
years of professional experience
Work History
Research Assistant
Bureau of ATF- NFA Division
Martinsburg, WV
08.2023 - Current
- Communicating orally and in writing to management, coworkers and the general public to assist in processing applications efficiently.
- Display versatilely and teamwork by filling into multiple positions such as but not limited to administrative and research assistant duties.
- Performing Customer Service to provide guidance regarding processes, regulations and status updates.
- Received training for computer Programs within Microsoft Suite (Word, Excel, Power Point, Access)
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Used filing systems to improve document management and organization.
- Retrieving, analyzing and verifying information from various sources to obtain corrections needed to process the processing forms.
General Clerk II
Bureau of ATF- NFA Division
Martinsburg, WV
06.2023 - 08.2024
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Trained staff members to perform work activities and use computer applications.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
Cashier
Kings Pizza
Martinsburg, WV
04.2021 - 10.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Data Entry Clerk
Bureau of ATF- NFA Division
Martinsburg, WV
10.2022 - 06.2023
- Operated various office equipment such as scanners, printers. when required.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Followed data program techniques and procedures to maintain data entry requirements.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Determined appropriate databases for completed documents and transferred files electronically.
Receptionist
Glitter Hair Salon
Martinsburg
07.2019 - 05.2021
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
GED -
James Rumsey Technical Institute
Martinsburg, WV04-2021
Some College (No Degree) - Medical Assisting
Blue Ridge Community And Technical College
Martinsburg, WVSkills
- Teamwork and Collaboration
- Analytical Thinking
- Time Management
- Customer Assistance
- Data Confidentiality
- Average 60-70 WPM
- Team building
- Fast Learner
Timeline
Research Assistant
Bureau of ATF- NFA Division
08.2023 - Current
General Clerk II
Bureau of ATF- NFA Division
06.2023 - 08.2024
Data Entry Clerk
Bureau of ATF- NFA Division
10.2022 - 06.2023
Cashier
Kings Pizza
04.2021 - 10.2023
Receptionist
Glitter Hair Salon
07.2019 - 05.2021
GED -
James Rumsey Technical Institute
Some College (No Degree) - Medical Assisting
Blue Ridge Community And Technical College