Overview
Work History
Education
Skills
Timeline
Generic

Teal Kidwell

Martinsburg,WV

Overview

5
5
years of professional experience

Work History

Research Assistant

Bureau of ATF- NFA Division
Martinsburg, WV
08.2023 - Current
  • Communicating orally and in writing to management, coworkers and the general public to assist in processing applications efficiently.
  • Display versatilely and teamwork by filling into multiple positions such as but not limited to administrative and research assistant duties.
  • Performing Customer Service to provide guidance regarding processes, regulations and status updates.
  • Received training for computer Programs within Microsoft Suite (Word, Excel, Power Point, Access)
  • Managed multiple research projects simultaneously while ensuring accurate record keeping.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Used filing systems to improve document management and organization.
  • Retrieving, analyzing and verifying information from various sources to obtain corrections needed to process the processing forms.

General Clerk II

Bureau of ATF- NFA Division
Martinsburg, WV
06.2023 - 08.2024
  • Utilized computer software programs to create reports, labels, forms.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Trained staff members to perform work activities and use computer applications.
  • Typed, formatted and edited correspondence and other documents.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.

Cashier

Kings Pizza
Martinsburg, WV
04.2021 - 10.2023
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Data Entry Clerk

Bureau of ATF- NFA Division
Martinsburg, WV
10.2022 - 06.2023
  • Operated various office equipment such as scanners, printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Determined appropriate databases for completed documents and transferred files electronically.

Receptionist

Glitter Hair Salon
Martinsburg
07.2019 - 05.2021
  • Greeted visitors and provided them with assistance.
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

GED -

James Rumsey Technical Institute
Martinsburg, WV
04-2021

Some College (No Degree) - Medical Assisting

Blue Ridge Community And Technical College
Martinsburg, WV

Skills

  • Teamwork and Collaboration
  • Analytical Thinking
  • Time Management
  • Customer Assistance
  • Data Confidentiality
  • Average 60-70 WPM
  • Team building
  • Fast Learner

Timeline

Research Assistant

Bureau of ATF- NFA Division
08.2023 - Current

General Clerk II

Bureau of ATF- NFA Division
06.2023 - 08.2024

Data Entry Clerk

Bureau of ATF- NFA Division
10.2022 - 06.2023

Cashier

Kings Pizza
04.2021 - 10.2023

Receptionist

Glitter Hair Salon
07.2019 - 05.2021

GED -

James Rumsey Technical Institute

Some College (No Degree) - Medical Assisting

Blue Ridge Community And Technical College

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Teal Kidwell