Dedicated clerk with a proven track record in customer service and operational support. Skilled in active listening and critical thinking, contributing to improved workflows and enhanced service delivery in fast-paced environments.
Work History
PSE Clerk
11 Months
USPS | 09.2025 - Current
Operated various postal equipment and systems with accuracy and attention to detail.
Sorted and organized mail according to established protocols for optimal workflow.
Documented daily activities accurately to support operational reporting and accountability.
Assisted customers with inquiries, providing information on services and package tracking.
Transportation Clerk
1 Year 6 Months
ABB | 03.2024 - 09.2025
Processed transportation documents and ensured compliance with regulatory requirements.
Coordinated shipments and managed scheduling to optimize delivery efficiency.
Maintained accurate records of inventory and shipping activities using BlueYonder systems.
Collaborated with cross-functional teams to resolve transportation issues and improve workflows.
Dispatcher
11 Months
Byhalia Police Department | 04.2023 - 03.2024
Utilized CAD systems to track and manage incoming calls for service efficiently.
Monitored radio communications to ensure timely dispatch of units to incidents.
Prioritized calls based on urgency and maintained accurate logs of all dispatch activities.
Coordinated emergency response efforts between law enforcement, fire, and medical services.
Mail Carrier
2 Years 11 Months
USPS | 04.2020 - 03.2023
Delivered mail and packages efficiently across designated routes, ensuring timely service.
Operated postal delivery vehicles safely while following traffic regulations.
Adapted to changing weather conditions and operational challenges effectively.
Maintained accurate records of deliveries and customer interactions daily.
Medical Office Assistant
6 Years
Lebonheur Children Medical Center | 04.2014 - 04.2020
Processed medical records with attention to detail, maintaining accuracy and confidentiality of sensitive information.
Assisted in front desk operations, greeting patients and addressing inquiries to enhance customer service experience.
88M Motor Transport Operator
8 Years
United States Army Reserve | 02.2012 - 02.2020
Conducted vehicle maintenance inspections to uphold safety and operational readiness standards.
Trained junior operators on vehicle operation procedures and safety protocols, enhancing team competency.
Developed and maintained detailed records of vehicle usage and maintenance schedules for compliance reporting.
Education
Business Management Technology - Business Administration and Management
Northwest Mississippi Community College | Senatobia, MS
I learned how to make work faster, safer, and less costly. Also, to guide employees, problem solve, and proper communication. How to grow in the skills of planning, organizing, directing, and controlling the activities of a business and organization to achieve its goals and objectives.
Skills
Data entry
Microsoft outlook
Critical thinking
Record management
Time management
Data processing
Postal software
Active listening
Customer engagement
Dependable and responsible
Friendly
positive attitude
Certification
Business Management, Northwest Mississippi Community College - May 6, 2022
Timeline
PSE Clerk
USPS
09.2025 - CurrentRead More
Transportation Clerk
ABB
03.2024 - 09.2025Read More
Dispatcher
Byhalia Police Department
04.2023 - 03.2024Read More
Mail Carrier
USPS
04.2020 - 03.2023Read More
Medical Office Assistant
Lebonheur Children Medical Center
04.2014 - 04.2020Read More
88M Motor Transport Operator
United States Army Reserve
02.2012 - 02.2020Read More
Northwest Mississippi Community College
Business Management Technology from Business Administration and Management