Teal Wehner
Cortland
Summary
Energetic worker with background in customer service. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Skilled in providing excellent customer service while maintaining a clean and organized workspace, with good knowledge of POS operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends. Versatile and skilled worker recognized for remaining calm and focused while managing multiple tasks and communicating with customers and fellow team members. Devoted to giving every customer a positive and memorable experience. Strong attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Associate
Walmart
09.2023 - 09.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on operational procedures and best practices for efficiency.
- Assisted in store promotions, enhancing customer engagement and sales potential.
- Monitored product displays for compliance with company standards and visual appeal.
- Performed financial services transactions, such as sending and receiving money as well as paying bills
- Stayed alert and friendly with customers while also identifying and stopping potential fraud/money laundering
- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction.
- Implemented feedback mechanisms to enhance service quality and address recurring concerns.
- Maintained a clean and efficient work area in order to assist customers and perform job tasks to the utmost of my ability
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Led initiatives to enhance team performance through ongoing training and skills development sessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts among customers as well as co-workers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Food Service Assistant
Guthrie Cortland Medical Center
05.2019 - 07.2023
- Operated cash register to process cash, check and credit card transactions.
- Verified orders and bagged items for easy transport.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Controlled portion sizes and garnishing to optimize cost controls.
- Sought out and implemented methods to improve food service and team performance.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Acquired new skills to support team and further accommodate customer needs.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
Server/Bartender
Bennett Hotel, Restaurant and Bar
10.2017 - 03.2019
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Some College (No Degree) - Liberal Arts And General Studies
Tompkins-Cortland Community College
Dryden, NYHigh School Diploma -
Cincinnatus High School
Cincinnatus, NY06.2012
Skills
- Supply Restocking
- Portioning
- Portion Control
- POS System Operation
- Cleaning and Sanitation
- Delivery Management
- Safe Food Handling
- Food Preparation
- Food Delivery
- Multitasking
- Strong Work Ethic
- Plating and Presentation
- Working Quickly
- Complex Problem-Solving
- Quick Learner
- ServSafe Certification
- Productivity and Efficiency
- Food Handling Standards
- Hospital Standards
- Patient Relations
- Cash Register Operation
- Fast-Paced Environment
- Attention to Detail
- Menu Item Familiarity
- Customer Service
- Problem-Solving
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Professionalism and courtesy
- Cash handling expertise
Certifications
ServSafe Manager Certification
Sept. 2022 - Sept. 2027
Timeline
Cashier/Customer Service Associate
Walmart
09.2023 - 09.2025
Food Service Assistant
Guthrie Cortland Medical Center
05.2019 - 07.2023
Server/Bartender
Bennett Hotel, Restaurant and Bar
10.2017 - 03.2019
High School Diploma -
Cincinnatus High School
Some College (No Degree) - Liberal Arts And General Studies
Tompkins-Cortland Community College
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