TEALA COURTNEY

Customer Service Representative Mentor

Burch Oil & Propane Company

07.2006 - Current

Facilitated regular training sessions for new hires, ensuring staff was well-equipped to handle diverse customer needs.
Assisted management in establishing new policies and procedures based on best practices for improved customer experience.
Contributed to company''s growth with exceptional customer service, leading to increased client retention rates.
Reduced overall call times by implementing effective problem-solving techniques in a timely manner.
Leveraged in-depth product knowledge to provide accurate information to customers, ensuring they made informed decisions based on their needs and preferences.
Developed strong rapport with customers through active listening skills, empathy, and patience in handling their concerns.
Streamlined processes for efficient communication between customers and various departments within the company.
Partnered with sales teams for upselling and cross-selling opportunities that resulted in increased revenue for the company while maintaining excellent customer relations.
Served as a trusted resource for colleagues seeking guidance on challenging situations or complex issues faced during daily interactions with customers.
Handled escalated calls professionally while working towards amicable resolutions that satisfied both parties involved.
Enhanced customer satisfaction by addressing and resolving complex inquiries promptly and professionally.
Mentored junior team members by sharing insights and experiences, boosting overall productivity and fostering a supportive work environment.
Conducted thorough follow-ups with clients to ensure all outstanding matters were resolved satisfactorily.
Improved team performance by providing constructive feedback, guidance, and encouragement to fellow Customer Service Representatives.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Built positive rapport and relationships for high levels of customer satisfaction.
Coached and mentored service representatives to deliver polite, professional customer interactions.
Developed customer service initiatives to improve performance and uplift satisfaction scores.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Sought ways to improve processes and services provided.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Investigated and resolved accounting, service and delivery concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and backed up other customer service managers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Planned and executed follow-up audits at appropriate intervals.
Followed established auditing processes to meet internal and regulatory requirements.
Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Performed observations and evaluated supporting documents to supplement audit findings.
Coordinated, managed and implemented auditing projects and prepared for evaluation.
Communicated with auditee staff to obtain necessary information for audits.
Executed audit phases and entered data into accounting software for analysis.
Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
Analyzed data and findings to prepare reports detailing financial information.
Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
Reinforced financial integrity by enforcing strict adherence to regulatory standards and internal policies.
Streamlined financial reporting processes, leading to timely and accurate financial statements.
Prepared working papers, reports and supporting documentation for audit findings.
Tracked funds, prepared deposits and reconciled accounts.
Collected and reported monthly expense variances and explanations.

Summary

Overview

Work History

Customer Service Representative Mentor

Education

High School Diploma -

Skills

I Excel

Timeline

Customer Service Representative Mentor

High School Diploma -

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