Tealma Dawsey III

• in recruiting, hiring and training of team members.
• Team leader in group projects, delegating tasks and providing feedback.
• Assisted with hiring, training and mentoring new staff members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

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• Developed strategies to grow sales and profits to key, opportunity, new and existing customers
• Secured new wholesale accounts while maintaining existing customer accounts
• Effectively build relationships with customers by understanding and supporting their business
• Developed territory market strategy, as well as conducting product demonstrations and competitive product comparisons
• Resolved conflicts and negotiated agreements between Stores and Customers in order to reach win-win solutions to disagreements and clarify misunderstandings
• Wrote paint specification, requirements
• Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
• Give sales presentations to prospective clients
• Develop working relationships with stores to achieve business goals

• Managed all aspects of store operations, including customer service, marketing, merchandising, inventory, financial reports and store safety
• Recruited and trained store employees, establish work schedules and assignments, and provide guidance to help employees grow professionally
• Made outside sales calls
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
• Updated store pricing, signage and merchandising based on current promotions
• Processed shipments and maintained stock shelf organization
• Hired, trained and managed team of 9 associates, including evaluating performance and enforcing disciplinary actions
• Minimized financial discrepancies by accurately controlling monthly operations budget
• Oversaw inventory management with cycle counts, audits and shrinkage control
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning

• Employment Duration 4 yrs 11 mos Location Fort Pierce, Florida Area This position assist in managing a Sherwin-Williams paint store, servicing wholesale and retail customers
• Responsible for supporting all aspects of store operations, including customer service, marketing, merchandising, inventory and store safety
• Supervise, train, develop and motivated store staff
• Set schedules and delegated assignments based on team member strengths service levels
• Resolved any customer and/or employee complaints
• Responsible for contacting customers by making outside sales calls to generate sales leads for store and Sales Representatives

• Supported employee training, development, performance management, and corrective action
• Ensure high levels of customers satisfaction through excellent service
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Built positive relationships with wholesale and retail customers
• Supported business strategies to increase sales and optimize profitability
• Partnered with Store Manager to make outside sales calls to increase market share
• Complete training consistent with established program

• Responsible for supporting sales efforts at Sherwin-Williams paint store, servicing wholesale and retail customers
• Assist customers in person and over phone by determining needs and presenting appropriate products and services
• Ensuring that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from sales floor or warehouse, and tinting and mixing them to customer specifications
• Stock shelves and setting up displays, cleaning store equipment, and loading and unloading trucks
• Assisting in making deliveries if necessary
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Assisted in training new staff members on company policies, product information, and sales techniques for onboarding experience.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Responsible for ensuring that deliveries are prepared to meet customer requirements in most efficient manner
• Inspected and maintained two delivery vehicles regularly to keep in safe working order.
• Maintained solid connections with established customers to promote new products
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Verified accuracy of all deliveries against order forms.
• Maintained upbeat, positive attitude in busy, customer-focused environment.