TEANA GIBSON
Richmond,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Claims Administrator
Progressive Insurance
16055 SPACE CENTER BLVD , TX
01.2024 - Current
- Researched and analyzed claim information to determine validity of coverage.
- Maintained accurate documentation of all claim activities in accordance with company policies.
- Coordinated with other departments to resolve complex issues related to claims processing.
- Processed incoming claims, including data entry into the system.
Patient Service Representative
Cleveland Clinic
Cleveland, OH
06.2019 - Current
- Became experienced with the Healthcare industry, which helped me be able to assist patients with the best 1st point of care
- Learned about policies regarding HIPPA, procedures, ect.
- Learned to be more empathetic , understanding all while building a great report with patients.
- Trained and learned many healthcare systems such as epic, cisco, ect
Emergency Roadside Assistant
AAA East Central
Independence, OH
06.2016 - 05.2019
- Responded promptly to customer service calls for emergency roadside assistance.
- Learned and studied information about vehicles to be able to help our members in emergency situations.
- Learned ERS systems to help dispatch roadside vehicles for our members safety and convenience.
- Provided guidance on job-related issues to new hires during their first weeks with the organization
Department Manager
Walmart
Bedford, OH
08.2014 - 05.2016
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Learned to resolve customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Education
Some College (No Degree) - Sociology
TRI-C Community College
Highland Hills, OHSkills
- HIPAA Compliance
- Office Administration
- Customer Service
- Team Supervision
- Problem-Solving
- Training and Mentoring
- Product and Service Sales
- Supply and Inventory Management
- Claims Processing
- Scheduling
- Staff Management
- Data Entry
Timeline
Claims Administrator
Progressive Insurance
01.2024 - Current
Patient Service Representative
Cleveland Clinic
06.2019 - Current
Emergency Roadside Assistant
AAA East Central
06.2016 - 05.2019
Department Manager
Walmart
08.2014 - 05.2016
Some College (No Degree) - Sociology
TRI-C Community College
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