Teana Robertson
Glendale
Summary
Dynamic School Operations Manager with a proven track record at Hope Christian Schools: Fidelis, excelling in strategic planning and team leadership. Enhanced student retention through effective re-enrollment systems and ensured compliance with health and safety regulations. Skilled in operations management and problem-solving, driving efficiency and a positive environment for over 500 students daily.
Overview
5
5
years of professional experience
Work History
School Operations Manager
Hope Christian Schools: Fidelis
Milwaukee, WI
07.2024 - Current
- Managed school facilities, safety protocols, and compliance with health and safety regulations.
- Oversaw student transportation logistics, ensuring timely and safe travel for over 500 students daily.
- Managed budgeting, overseen reimbursements, invoices, and all monetary tasks at the school level.
- Collaborated with school leadership to implement policies and programs that improved the overall student and staff experience.
- Led the re-enrollment process for over 500 students, implementing smooth systems that significantly maintained student retention.
Office Manager
Hope Christian Schools: Fidelis
Milwaukee, WI
08.2022 - 07.2024
- Ensured attendance was taken timely and held a high standard of accuracy.
- Made daily attendance calls to ensure all students were at school promptly.
- Coordinated office meetings for the principal and staff.
- Implemented efficient filing and organizational systems.
- Coordinated and sent out student record requests to other schools, ensuring the timely and accurate transfer of student information for enrollment and academic purposes.
- Managed cash flow in the front office, overseeing daily sales transactions, processing payments, and maintaining accurate financial records to ensure smooth financial operations.
Personal Banker
BMO Harris Bank NA
Brookfield, WI
07.2021 - 06.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Office Manager
Milwaukee Excellence High School
Milwaukee, WI
04.2020 - 06.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Attendance calls to ensure student were in school.
- Handled inventory and submitted order requests as needed.
Education
Associate of Science - Business Management
Milwaukee Area Technical College
Milwaukee, WIBachelor of Arts - Business Management
Concordia University
05-2028
High School Diploma -
North Division High School
Milwaukee, WI06-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- MS office
- Goal setting
- Strategic planning
- Health and safety compliance
- Onboarding and orientation
Timeline
School Operations Manager
Hope Christian Schools: Fidelis
07.2024 - Current
Office Manager
Hope Christian Schools: Fidelis
08.2022 - 07.2024
Personal Banker
BMO Harris Bank NA
07.2021 - 06.2022
Office Manager
Milwaukee Excellence High School
04.2020 - 06.2021
Associate of Science - Business Management
Milwaukee Area Technical College
Bachelor of Arts - Business Management
Concordia University
High School Diploma -
North Division High School