Summary
Overview
Work History
Education
Skills
Timeline
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Teana Robertson

Glendale

Summary

Dynamic School Operations Manager with a proven track record at Hope Christian Schools: Fidelis, excelling in strategic planning and team leadership. Enhanced student retention through effective re-enrollment systems and ensured compliance with health and safety regulations. Skilled in operations management and problem-solving, driving efficiency and a positive environment for over 500 students daily.

Overview

5
5
years of professional experience

Work History

School Operations Manager

Hope Christian Schools: Fidelis
07.2024 - Current


  • Managed school facilities, safety protocols, and compliance with health and safety regulations.
  • Oversaw student transportation logistics, ensuring timely and safe travel for over 500 students daily.
  • Managed budgeting, overseen reimbursements, invoices, and all monetary tasks at the school level.
  • Collaborated with school leadership to implement policies and programs that improved the overall student and staff experience.
  • Led the re-enrollment process for over 500 students, implementing smooth systems that significantly maintained student retention.

Office Manager

Hope Christian Schools: Fidelis
08.2022 - 07.2024
  • Ensured attendance was taken timely and held a high standard of accuracy.
  • Made daily attendance calls to ensure all students were at school promptly.
  • Coordinated office meetings for the principal and staff.
  • Implemented efficient filing and organizational systems.
  • Coordinated and sent out student record requests to other schools, ensuring the timely and accurate transfer of student information for enrollment and academic purposes.
  • Managed cash flow in the front office, overseeing daily sales transactions, processing payments, and maintaining accurate financial records to ensure smooth financial operations.

Personal Banker

BMO Harris Bank NA
07.2021 - 06.2022


  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Office Manager

Milwaukee Excellence High School
04.2020 - 06.2021
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Attendance calls to ensure student were in school.
  • Handled inventory and submitted order requests as needed.

Education

Associate of Science - Business Management

Milwaukee Area Technical College
Milwaukee, WI

Bachelor of Arts - Business Management

Concordia University
05-2028

High School Diploma -

North Division High School
Milwaukee, WI
06-2016

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • MS office
  • Goal setting
  • Strategic planning
  • Health and safety compliance
  • Onboarding and orientation

Timeline

School Operations Manager

Hope Christian Schools: Fidelis
07.2024 - Current

Office Manager

Hope Christian Schools: Fidelis
08.2022 - 07.2024

Personal Banker

BMO Harris Bank NA
07.2021 - 06.2022

Office Manager

Milwaukee Excellence High School
04.2020 - 06.2021

Associate of Science - Business Management

Milwaukee Area Technical College

Bachelor of Arts - Business Management

Concordia University

High School Diploma -

North Division High School

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Teana Robertson