Open To Work
Teana Saxton
Las Vegas,USA
Work Preference
Summary
Compassionate Customer Service Professional with 8 years of experience in fast-paced remote, call center, and financial services settings. Expertise in healthcare support, strong communication, and effective problem-solving. Skilled in managing confidential information, documenting interactions, and collaborating with cross-functional teams to enhance patient.
Overview
4
4
years of professional experience
Work History
Fraud Investigation Specialist Remote
Barclays
Henderson, NV
02.2022 - 04.2025
- Identified potential fraud cases through thorough investigation.
- Analyzed suspicious transactions to identify potential fraud patterns.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Reviewed account documentation to verify identity and legitimacy of transactions.
- Reported findings to management after analyzing complex situations.
- Developed reports summarizing findings for internal teams and management review.
- Monitored emerging fraud trends to enhance preventive measures within the organization.
- Cyber enabled and bank fraud
- Detection and initiation
- Data connection and examination
Customer Service Representative
Telus International
Las Vegas, USA
11.2021 - 01.2024
- Addressed questions and troubleshot issues via phone, email, and live chat to enhance customer satisfaction.
- Issue Resolution: Investigate complaints, find solutions, and escalate complex cases to appropriate departments.
- Transaction Management: Process orders, returns, refunds, and account updates.
- Product Knowledge: Stay fully updated on company offerings, policies, and procedures to provide accurate information.
- Record Keeping: Document all customer interactions and resolutions accurately in internal CRM systems.
- Shared recurring customer feedback with product and sales teams to identify improvement opportunities in operations.
PCA Personal Care Assistant
Journey's community Service inc
Las Vegas, USA
01.2021 - 05.2023
- Administer medication and assist with physical therapy exercises as directed by healthcare professionals.
- Monitor clients' health, including taking vital signs and observing for any changes in their physical or emotional state.
- Monitored clients' health by taking vital signs and observing changes in physical or emotional state to ensure timely care.
- Collaborated with family members and healthcare professionals to provide updates on client's progress and address needs.
- Followed care plans and provided first aid or emergency response during critical situations.
- Documented patient interactions and care in medical records to maintain accurate health information.
- Work closely with family members and healthcare professionals to update them on the client's progress and needs.
- Documented patient interactions and care provided in medical records.
- Accompany clients to medical appointments and assist with running errands such as grocery shopping.
Education
High school diploma -
Opportunities For Learning
Lancaster, CASkills
Fraud investigation
Fraud detection
Fraud prevention
Risk assessment
Data analysis
Data security
Data entry accuracy
Data collection
HIPAA compliance
Customer data confidentiality
Inbound & Outbound Calls
Remote Customer Service
CRM software
Record management
Appointment scheduling
Time management
Communication skills
Data entry
Multitasking Abilities
Compliance awareness
Timeline
Fraud Investigation Specialist Remote
Barclays
02.2022 - 04.2025
Customer Service Representative
Telus International
11.2021 - 01.2024
PCA Personal Care Assistant
Journey's community Service inc
01.2021 - 05.2023
High school diploma -
Opportunities For Learning