Teana Taylor
Florissant,MO
Summary
Proven professional with extensive experience in the transportation and customer service sectors, notably with UnitedHealthcare. Excelled in roles requiring clear communication and proactive safety awareness, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Excel and adept at fostering positive environments, my career is marked by dedication to service excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Hazelwood School District
08.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported students safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
School Bus Driver
Fort Zumwalt School District
04.2021 - 08.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Advocate
UnitedHealthcare
09.2019 - 05.2022
- Respond and resolve on the first call, customer service inquires, and issues by identifying the topic of assistance the caller needs such as: benefits, eligibility and claims.
- Helped guide and educate customers about the fundamentals, benefits of consumer-driven health care topics to include managing their health and well being.
- Assist Members with financial Spending accounts and correspondence.
- Maximizing the value of their health plan benefits, and choosing a quality care provider/plan
Claims Service Specialist
Nesco Resources (American Water)
04.2018 - 09.2019
- Served as an empathetic liaison between clients experiencing loss events, helping them navigate a difficult time while providing excellent service.
- Conducted thorough investigations of complex claims to identify potential fraud or discrepancies.
- Coordinated efforts across departments to ensure a seamless experience for policyholders throughout the entire claim lifecycle.
- Streamlined the claims process for faster resolutions, resulting in increased client retention.
Dispatcher
Access 2 Care (Ranstad Staffing)
02.2016 - 04.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, such as: contacting different Vendor for estimating arrival times.
- Scheduled transportation for members with Medicaid/Medicare
Education
Certificate of Technical Studies - Medical Assistant
Sanford Brown College
Hazelwood, MOHigh School Diploma -
Riverview Gardens High School
Bellefontaine, Mo.05-2008
Skills
- Consistently Trustworthy
- Clear Communication
- Proactive Safety Awareness
- Defensive Driving Techniques
- Information Organization
- Efficient Numeric and Text Entry
- Experienced in Microsoft Word, PowerPoint, and Excel
Timeline
School Bus Driver
Hazelwood School District
08.2022 - Current
School Bus Driver
Fort Zumwalt School District
04.2021 - 08.2022
Customer Service Advocate
UnitedHealthcare
09.2019 - 05.2022
Claims Service Specialist
Nesco Resources (American Water)
04.2018 - 09.2019
Dispatcher
Access 2 Care (Ranstad Staffing)
02.2016 - 04.2017
Certificate of Technical Studies - Medical Assistant
Sanford Brown College
High School Diploma -
Riverview Gardens High School
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