Teana Ware
Cincinnati,OH
Summary
Proven leader with extensive experience in small business operations and customer relations, notably at Clear Cut Cincinnati. Excelled in building strong client relationships and enhancing team efficiency, significantly improving customer satisfaction. Skilled in business management and effective communication, adept at fostering professional growth and streamlining operational processes. Also, have been in and out of the health care field for many years that it has become second nature for me in my business field as well.
Overview
12
12
years of professional experience
Work History
Owner
Clear Cut Cincinnati
03.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
CNA, Float Pool
Western Nursing Services
01.2014 - Current
- Improved patient safety by performing regular room checks to ensure a clean, hazard-free environment was maintained at all times.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various units within the hospital based on fluctuating staffing needs.
- Reduced fall incidents by regularly monitoring patients'' movements and implementing appropriate interventions.
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Enhanced the overall well-being of patients through assisting with personal hygiene tasks and grooming.
Home Health Aide
Health With Heart
08.2012 - 01.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
North College Hill High School
Cincinnati, OH05.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
- Staff Management
- Marketing
- Staff hiring
- Business Development
- Business Administration
- Contract Management
- Attention to Detail
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Customer Service Management
- Scheduling
- Effective leader
- Goal Setting
- Inventory Tracking and Management
- Schedule Management
- Records Organization and Management
- Desktops, Laptops, and Mobile Devices
- Employee Relations
- Employee Scheduling
- Staff training/development
- Employee Motivation
- Hiring and Onboarding
- Staff Scheduling
- Administrative Management
Timeline
Owner
Clear Cut Cincinnati
03.2018 - Current
CNA, Float Pool
Western Nursing Services
01.2014 - Current
Home Health Aide
Health With Heart
08.2012 - 01.2014
North College Hill High School
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