Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teandrea Tate

El Paso,TX

Summary

Dynamic and results-oriented healthcare administrator with over 5 years of progressive leadership experience in military and civilian medical environments. Expertise in aligning clinical operations with organizational objectives, optimizing patient access, and guiding cross-functional teams through transformative change. Demonstrated success in policy development, budget management, and ensuring regulatory compliance. Committed to driving operational excellence, enhancing service delivery, and fostering high-performing teams within fast-paced healthcare settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Group Practice Manager (SHSS)

William Beaumont Army Medical Center
01.2023 - Current
  • Spearheaded administrative oversight for a multi-specialty outpatient clinic serving over 10,000 patients annually.
  • Directed strategic planning, budget formulation, and resource allocation across clinical departments.
  • Led policy development and implementation, ensuring alignment with DHA and Joint Commission standards.
  • Conducted organizational assessments and management studies to identify inefficiencies and implement corrective action plans.
  • Partnered with HR and department chiefs to execute workforce planning, recruitment strategies, and performance management systems.
  • Championed initiatives to improve patient throughput, reduce appointment wait times, and enhance service delivery.
  • Supervised team of 40 clinical professionals.
  • Consulted with healthcare professionals on business decisions.

Supervisor, Health System Specialist – Clinical Operations & Enterprise Scheduling

William Beaumont Army Medical Center
01.2023 - 12.2023
  • Directed centralized clinical scheduling operations for over 30 specialty and primary care clinics within a major military medical center.
  • Oversaw a multidisciplinary team coordinating all patient appointments, ensuring alignment with provider availability and clinic capacity.
  • Collaborated with clinical leadership to streamline workflows, reduce bottlenecks, and improve access-to-care metrics.
  • Authored SOPs to standardize scheduling practices, reduce no-show rates, and enhance patient satisfaction.
  • Led onboarding and performance management for scheduling personnel, ensuring compliance with DHA policies.
  • Leveraged data analytics to monitor KPIs such as appointment lead times and utilization rates, driving continuous improvement.
  • Advised hospital leadership on clinical access strategies and care coordination initiatives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Analyzed current programs to determine effectiveness.

Lead Medical Support Assistant

El Paso Veteran Affairs
06.2020 - 12.2023
  • Directed daily operations for Advanced MSAs across Primary Care, Mental Health, and Specialty Clinics.
  • Conducted staffing analysis and implemented cross-training programs to improve coverage and reduce service gaps.
  • Developed performance evaluation tools and leadership development plans for front-line staff.
  • Resolved escalated patient concerns and coordinated complex scheduling across departments.
  • Played a key role in compliance audits and process improvement initiatives.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Oriented and trained new staff on proper procedures and policies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Patient Services Lead

Providence Pediatric Medical Partners
02.2023 - 06.2023
  • Supervised front-office operations for a high-volume pediatric practice, managing scheduling, insurance verification, and patient intake.
  • Implemented referral tracking protocols that improved specialist coordination and reduced delays in care.
  • Led team coaching and performance reviews, fostering a culture of accountability and service excellence.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in a team environment.

Senior Patient Services Lead

Healthscope Benefits / United Healthcare
08.2017 - 02.2020
  • Directed a team of 10 in managing patient benefits coordination and customer service operations.
  • Designed and executed onboarding programs that reduced ramp-up time by 40%.
  • Developed SOPs and quality control procedures to ensure compliance with payer guidelines.
  • Collaborated with HR to implement employee engagement strategies and reduce turnover.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Phoenix, AZ
10.2024

Skills

  • Strategic Healthcare Operations
  • Organizational Development & Change Management
  • Budgeting & Resource Allocation
  • Regulatory Compliance (HIPAA, Joint Commission, DHA)
  • Human Capital Strategy & Workforce Planning
  • Patient Access Optimization & Experience Design
  • Performance Metrics & Data Analytics
  • Stakeholder Engagement & Interdisciplinary Collaboration
  • Patient confidentiality
  • Clinical supervision
  • Revenue cycle management
  • Group dynamics

Certification

Lean Six Sigma

HIPPA Certified

Timeline

Patient Services Lead

Providence Pediatric Medical Partners
02.2023 - 06.2023

Group Practice Manager (SHSS)

William Beaumont Army Medical Center
01.2023 - Current

Supervisor, Health System Specialist – Clinical Operations & Enterprise Scheduling

William Beaumont Army Medical Center
01.2023 - 12.2023

Lead Medical Support Assistant

El Paso Veteran Affairs
06.2020 - 12.2023

Senior Patient Services Lead

Healthscope Benefits / United Healthcare
08.2017 - 02.2020

Bachelor of Science - Healthcare Administration

University of Phoenix

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