Teani Gomes
Warner Robins,GA
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution. Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills in Desired Position role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alorica
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions
- Resolved customer inquiries and complaints from multiple channels with moderate supervision
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences
- Worked effectively in fast-paced environments
Patient Care Technician
Lakeland Regional Health
Lakeland, FL
02.2024 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting
- Enhanced patient satisfaction by providing compassionate and attentive care
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery
- Assisted in bladder scans, catheterizations, and other non-invasive procedures, providing valuable insight into patients' conditions for healthcare providers
Patient Care Technician
DaVita dialysis
Winter Haven, FL
04.2020 - 02.2024
- My responsibilities of a dialysis technician is to monitor patient and their blood pressure during treatment and to report an abnormal findings to the nurse
- I also assess patients access such a as fistula and grate prior to cannulation and assess central venous catheter prior to connecting to machine
- I go over doctor orders to make sure the patient is being treated within their orders
Resident Care Assistant
Hawthorne Inn Assisted Living Facility
Winter Haven
04.2019 - 04.2020
- As a resident care assistant I assist patient with daily living activities such as feeding, toileting, and getting dress
- I also interacted with the residents family, and I gave reports at the end of the shift
Resident Assistant
Brookdale Senior Living
Winter Haven, FL
10.2018 - 04.2019
- At Brookdale Senior living I worked overnight which was not much interaction with the residents
- I routinely checked on residents throughout the night and help toilet the residents that needed assistance
- I organized the residents living room and prep the dinning room for morning shift
Education
Nursing -
Polk State College
Winter Haven, FLSkills
- Customer service
- Inbound customer service
- Problem resolution
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Email communication
- Stress management
- Email correspondence
- Call handling
- Healthcare policy implementation
- Professionalism in healthcare
Certification
- Basic Life Support (BLS), American Heart Association
- Dialysis Technician Certification, Nephrology Nursing Certification Commission
Timeline
Customer Care Representative
Alorica
09.2024 - Current
Patient Care Technician
Lakeland Regional Health
02.2024 - 08.2024
Patient Care Technician
DaVita dialysis
04.2020 - 02.2024
Resident Care Assistant
Hawthorne Inn Assisted Living Facility
04.2019 - 04.2020
Resident Assistant
Brookdale Senior Living
10.2018 - 04.2019
Nursing -
Polk State College