Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Teanna Askew

Teanna Askew

Athens,GA
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

IMS
Marietta, GA
  • Assisted customers via telephone or in person with ways to eliminate their debt
  • Explained debt reduction products and reviewed program qualifications
  • Made approximately 100-150 outbound lead-generated calls per day
  • Trained and assisted new employees on policies and procedures

1710 Cumberland Point Drive
Marietta, Georgia
  • 30067 www.web logic.com

Supervisor

Rosie's Best Cleaning Service
Atlanta, GA
05.2017 - Current
  • Cleaning government buildings
  • Pratt and Whitney
  • Cleaning warehouse
  • Victory Packaging
  • Driving to different Enterprises and cleaning their buildings
  • Taking out the trash
  • Cleaning car dealership
  • Trained other employees to clean up professionally
  • Cleaned houses

Cleaner

Molly Maid
Atlanta, GA
02.2015 - 04.2017
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained floor cleaning and waxing equipment.

Retention Specialist

USA Contact
Atlanta , GA
07.2011 - 08.2015
  • Point| Work from Home
  • Retained customers using scripted rebuttals
  • Assisted customers with logging in, updating profile, and canceling accounts
  • Handled an average of 80-95 inbound calls
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Adhered to appropriate legal scripting when required.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Debt Consultant

icpweb.com
Marietta, GA
02.2008 - 07.2011

Education

High school Diploma - undefined

Tri cities High school

Skills

  • Microsoft Office, Excel and Power Point (4 years)
  • Site manager (4 years)
  • Call Center
  • Customer Service (4 years)
  • Data Management
  • Data Collection
  • CSR
  • English
  • Weblogic
  • Java
  • Certifications and Licenses
  • Food Handler Certification
  • Assessments
  • Written Communication — Familiar
  • March 2019
  • Measures a candidate's ability to convey written information using proper grammar rules
  • Full results: Familiar
  • Reliability — Proficient
  • May 2019
  • Measures a candidate's tendency to be dependable and come to work
  • Full results: Proficient
  • Scheduling Skills — Completed
  • February 2019
  • Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when
  • Creating schedules
  • Full results: Completed
  • Organizational Skills — Familiar
  • Measures a candidate's ability to arrange and manage files or records using a set of rules
  • Customer Focus & Orientation — Proficient
  • February 2020
  • Responding to customer situations with sensitivity
  • Customer service — Completed
  • July 2021
  • Identifying and resolving common customer issues
  • Software experience
  • Organization and Time Management
  • Google Workspace
  • Written Communication
  • Teambuilding

Additional Information

  • Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor - Rosie's Best Cleaning Service
05.2017 - Current
Cleaner - Molly Maid
02.2015 - 04.2017
Retention Specialist - USA Contact
07.2011 - 08.2015
Debt Consultant - icpweb.com
02.2008 - 07.2011
- IMS
- 1710 Cumberland Point Drive
Tri cities High school - High school Diploma,

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Teanna Askew