Teanna Askew
Athens,GA
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
IMS
Marietta, GA
- Assisted customers via telephone or in person with ways to eliminate their debt
- Explained debt reduction products and reviewed program qualifications
- Made approximately 100-150 outbound lead-generated calls per day
- Trained and assisted new employees on policies and procedures
1710 Cumberland Point Drive
Marietta, Georgia
- 30067 www.web logic.com
Supervisor
Rosie's Best Cleaning Service
Atlanta, GA
05.2017 - Current
- Cleaning government buildings
- Pratt and Whitney
- Cleaning warehouse
- Victory Packaging
- Driving to different Enterprises and cleaning their buildings
- Taking out the trash
- Cleaning car dealership
- Trained other employees to clean up professionally
- Cleaned houses
Cleaner
Molly Maid
Atlanta, GA
02.2015 - 04.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Maintained floor cleaning and waxing equipment.
Retention Specialist
USA Contact
Atlanta , GA
07.2011 - 08.2015
- Point| Work from Home
- Retained customers using scripted rebuttals
- Assisted customers with logging in, updating profile, and canceling accounts
- Handled an average of 80-95 inbound calls
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Adhered to appropriate legal scripting when required.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Debt Consultant
icpweb.com
Marietta, GA
02.2008 - 07.2011
Education
High school Diploma - undefined
Skills
- Microsoft Office, Excel and Power Point (4 years)
- Site manager (4 years)
- Call Center
- Customer Service (4 years)
- Data Management
- Data Collection
- CSR
- English
- Weblogic
- Java
- Certifications and Licenses
- Food Handler Certification
- Assessments
- Written Communication — Familiar
- March 2019
- Measures a candidate's ability to convey written information using proper grammar rules
- Full results: Familiar
- Reliability — Proficient
- May 2019
- Measures a candidate's tendency to be dependable and come to work
- Full results: Proficient
- Scheduling Skills — Completed
- February 2019
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when
- Creating schedules
- Full results: Completed
- Organizational Skills — Familiar
- Measures a candidate's ability to arrange and manage files or records using a set of rules
- Customer Focus & Orientation — Proficient
- February 2020
- Responding to customer situations with sensitivity
- Customer service — Completed
- July 2021
- Identifying and resolving common customer issues
- Software experience
- Organization and Time Management
- Google Workspace
- Written Communication
- Teambuilding
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor - Rosie's Best Cleaning Service
05.2017 - Current
Cleaner - Molly Maid
02.2015 - 04.2017
Retention Specialist - USA Contact
07.2011 - 08.2015
Debt Consultant - icpweb.com
02.2008 - 07.2011
- IMS
- 1710 Cumberland Point Drive
Tri cities High school - High school Diploma,