Teanna Farley
Boston,MA
Summary
I have strong front office management skills. I'm great at answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
Work History
Childcare Coordinator
Department Of Children And Families
08.2022 - Current
- Monitor and maintain tracking systems for the Area Office as identified by the Area Administrative Manager (AAM) including those systems related to the allocation, authorization and payment of services and administrative support costs.
- Review, process and monitor employee transactions including but not limited to: overtime/compensatory time; travel reimbursements; weekly payroll/time and attendance; personnel transactions; out-of-state authorization and travel arrangements for employees and clients.
- Assist AAM in Contract Management including annual renewal process, Facilities Management activities and as requested supervise clerical staff.
- Coordinate revenue activities in the Area Office including but not limited to Title IV-E RMTS collection; SSI/TII applications, benefits and eligibility and personal needs disbursements.
- Serve as the primary point of contact in the Area Office for the DCF Help Desk for IT activities including but not limited to: communication of phone, network and application issues to DCF Help Desk and monitor of their resolution.
- Support area office staff in the use of various Microsoft operating systems, i-FamilyNet and FamilyNet functionality including data mart.
- Monitor communications to DCF Help Desk of new requests or modifications to existing network accounts for area office staff; coordination of equipment moves within the Area Office and perform server backup as documented in the backup and disaster recovery procedures.
- Actively participate in new releases of FamilyNet and i-FamilyNet and provide onsite training and support to area office staff in the release of the updates to these applications.
Clerk IV
Department Of Children & Familes
Boston , MA
09.2020 - 08.2022
- Assisted Daycare coordinator with emails for vouchers& Supportive Slots
- Communicated with coordinators from CCRR Agencys & Daycare programs
- Kept tracked and processed childcare reauthorizations, TCC and updates
- Assisted with Childcare Info Q& A's
- Supported Social workers with childcare process
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all clients/employees with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Collected, arranged and input information into database system.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Medical Administrative Assistant
Massachusetts Eye And Ear
Boston, MA
01.2021 - 04.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Communicated with patients regarding payments on outstanding accounts.
- Converted paper charts into digital files and uploaded to EMR system.
- Carried out front office duties utilizing data entry skills in framework of medical database.(EPIC, Retail Manager, Audio board )
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinating Vestibular Physical Therapist schedules
- Took payments of co-payments & fees
- Kept organized documentation of prescription refill information for office.
- Kept organized documentation of prescription refill information for office of physicians 5
Office Manager
Closing Binders
Newton, MA
03.2020 - 04.2020
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for 15 employees.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Prepared vendor invoices and processed incoming payments.
Administrative Assistant
Intralinks Inc.
Waltham, MA
01.2020 - 03.2020
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Ballet Teacher
Tenants Development Corporation
Boston, MA
10.2016 - 03.2020
- Planned, prepared and delivered lesson plans that introduced students to dance techniques and ballet positions.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Supervised post-production process, including editing, dubbing and color correction.
- Choreographed 13 dance numbers for school's year-end recital.
- Utilized different styles of teaching to accommodate students of all capabilities to learn at their own pace.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
Compliance Assistant
Triumvirate Environmental Inc
Somerville, MA
10.2019 - 12.2019
- Running weekly,monthly & quarterly reports on Software's and Excel
- New-Hire Orientation/ Onboarding
- Created Permit books for newly bought trucks
- Spoke with company's through phone and email about city permits
Renewed Permits - Making payments using companies card or ACH
- Created Driver files for CDL holders.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
Executive Assistant
12.2018 - 06.2019
- Kendall Press - 7 months, Preparing financial statements, reports, memos, invoices letters, and other documents.
- Answering phones and routing calls to the correct person or taking messages.
- Handling basic bookkeeping tasks.
- Filing and retrieving clients records, documents, and reports.
- Greeting visitors and deciding if they should be able to meet with executives.
- Using various software, including word processing, spreadsheets, databases, and presentation software.
- Reading and analyzing incoming memos, submissions, and distributing them as needed.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Opening, sorting and distributing incoming faxes, emails, and other correspondence.
- Provided general administrative support.
Administrative Assistant
Randstad
Cambridge, MA
09.2018 - 12.2018
- Interviewing and reviewing all affordable housing applicant and resident applications, leases and other paperwork Ensuring that all affordable housing program requirements and HUD/Agency regulations are monitored and in full compliance Maintaining overall compilation of AHP files Supporting and ensuring utilization of property management software systems Preparing service requests and distributing them to appropriate associates Maintaining working knowledge of company policies and applicable laws and regulations and affordable housing programs Performs resident deposit audit on a weekly basis to ensure move in deposits are collected and applied accordingly.
- Assists in ensuring that all affordable housing program requirements and applicable HUD/Agency regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies, including waiting list, certifications, re-certifications and other reporting requirements.
Office Assistant
ABT Associates Inc.
Cambridge, MA
03.2018 - 09.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Routed incoming mail and messages to relevant personnel without delay.
Office Coordinator
Representive Blue Cross Blue Shield
Quincy, MA
01.2018 - 03.2018
- Viewed customers' 1099 & 1095 request through BCBS software.
- Printed and mailed or emailed 1099 & 1095 forms.
- Used excel daily to enter data.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Office Administrator
JLL
Cambridge, MA
09.2017 - 12.2017
- Received and ship packages.
- Helped set up and organize events.
- Cleaned and organized conference rooms.
- Covered front desk Field.
- Calendar management Escorted visitors to specific offices or meeting rooms.
- Helped distribute employee notices and mail around the office.
- Optimized office functions and managed client correspondence and communications.
- Scheduled office meetings and client appointments for team of 10 professional editors.
Office Coordinator
Select Demo Services
Cambridge, MA
08.2017 - 09.2017
- Maintained physical and electronic files or other organizational system.
- Operated office equipment such as photocopiers, fax machines and scanners.
- Answered telephones and deliver messages.
- Facilitated the process of distributing and collecting timecards of project employees each pay period.
- Reviewed employees work charts, timesheets, and timecards, to ensure that information is properly recorded and the records have the signatures of authorizing officials.
- Maintained and ensure accuracy of daily Workforce Reports, and ensure that daily timesheets correlate correctly.
- Inventory of equipment and supplies.
- Answered questions on departmental services and functions.
Radiology Scheduler
Brigham's & Women's Hospital
Boston, MA
10.2016 - 01.2017
- Scheduled radiology exams for patients including studies in General Radiology, CT Scan, Ultrasound, Mammography, and other radiology departments.
- Scheduled appointments through EPIC and ACCRETIVE for Radiology, Lab and Integrative Medicine.
- Organized patient files and streamlined operations to improve efficiency.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Customer Service Representative
Maximus
Boston, MA
10.2015 - 02.2016
- Maintained user account data by initiating account access and establishing in database.
- Achieved customer satisfaction rating of 100%.
- Communicated with customers to assess and address their individual needs, providing them with timely and quality support.
- Resolved issues by coordinating with Compliance team.
- Determined root causes of issues and solved diverse problems to improve business operations and management.
Intern Project Manager
Shawmut Design & Construction
Boston, MA
06.2015 - 08.2015
- Helped scheduling, project deliverables, team leadership (the teams include internal staff and other subcontractors).
- Communicating with internal and external stakeholders, and monitoring the project scope.
Office Assistant
Abc Construction
Manheim, PA
11.2013 - 01.2014
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Managed multi-line telephone system and greeted claimants during office visits.
- Assisted with event planning, including associated travel and logistical arrangements.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
Diploma - undefined
Community Academy Of Science & Health
2013
Timeline
Childcare Coordinator
Department Of Children And Families
08.2022 - Current
Medical Administrative Assistant
Massachusetts Eye And Ear
01.2021 - 04.2021
Clerk IV
Department Of Children & Familes
09.2020 - 08.2022
Office Manager
Closing Binders
03.2020 - 04.2020
Administrative Assistant
Intralinks Inc.
01.2020 - 03.2020
Compliance Assistant
Triumvirate Environmental Inc
10.2019 - 12.2019
Executive Assistant
12.2018 - 06.2019
Administrative Assistant
Randstad
09.2018 - 12.2018
Office Assistant
ABT Associates Inc.
03.2018 - 09.2018
Office Coordinator
Representive Blue Cross Blue Shield
01.2018 - 03.2018
Office Administrator
JLL
09.2017 - 12.2017
Office Coordinator
Select Demo Services
08.2017 - 09.2017
Ballet Teacher
Tenants Development Corporation
10.2016 - 03.2020
Radiology Scheduler
Brigham's & Women's Hospital
10.2016 - 01.2017
Customer Service Representative
Maximus
10.2015 - 02.2016
Intern Project Manager
Shawmut Design & Construction
06.2015 - 08.2015
Office Assistant
Abc Construction
11.2013 - 01.2014
Diploma - undefined
Community Academy Of Science & Health
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