Teanna Hairston
KANSAS CITY,Kansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking an entry-level position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Forklift Operator
Hallmark
Leavenworth, KS
01.2018 - Current
- Unloaded trucks and rail cars and moved materials to staging area.
- Coordinated team member movements based on current needs, avoiding safety concerns or delays.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Checked items against documentation for accuracy.
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transports over 50 pallets of finished goods per day
Assistant General Manager
Country Inn & Suites By Radisson
Kansas City, KS
12.2021 - 06.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed over 20 employees on any given day
Customer Service Specialist
Advanced Call Centers Technologies
Junction City, KS
06.2016 - 06.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Maintained financial accounts by processing customer adjustments.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed over 75 calls per day
Assistant Store Manager
IHOP
Port Arthur, TX
03.2013 - 06.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every 2 hours to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
No Degree - General Studies
Lamar State College - Port Arthur
Port Arthur, TXGED -
Alton High School
Alton, IL06.2000
Skills
- Materials Packing
- Conveyor Systems
- Identifying Risks
- Safety Standards
- Critical Thinking
- Cycle Counts
- Maintaining Clean Work Areas
- Responding to Difficult Customers
- Cash Register Operations
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Hiring and Onboarding
- Property Walks
- Hotel Operations Management
- Front Office Operations
- Business operations knowledge
- Strategic planning skill
Certification
- CNA Training - 2012-2013
- Powered Industrial Vehicle License- 2019-2025
Timeline
Assistant General Manager
Country Inn & Suites By Radisson
12.2021 - 06.2022
Certified Forklift Operator
Hallmark
01.2018 - Current
Customer Service Specialist
Advanced Call Centers Technologies
06.2016 - 06.2017
Assistant Store Manager
IHOP
03.2013 - 06.2016
No Degree - General Studies
Lamar State College - Port Arthur
GED -
Alton High School
- CNA Training - 2012-2013
- Powered Industrial Vehicle License- 2019-2025
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