Managed multi-line phone system, routing calls and greeting visitors efficiently.
Maintained confidentiality of sensitive information through strict adherence to privacy policies.
Delivered exceptional customer service by promptly addressing client inquiries and concerns.
Ensured accurate record-keeping through diligent data entry and database management.
Facilitated vehicle sales calls, enhancing customer experiences for potential buyers.
Processed vehicle payments and created sales contracts, ensuring smooth transactions.
Implemented secure filing systems to protect sensitive documentation effectively.
Built strong client relationships through effective communication and personalized service.
Customer Service Rep
Allstaff
11.2015 - 02.2016
Call center customer Service Rep for Airgas, North Americas leading supplier of gases, welding equipment, supplies and safety products. Applied the three C’s of customer service to provide quality service to clients with the process of placing orders, checking order status, troubleshooting cylinder and equipment issues.
Highlights:
Processed telephone and online gas and equipment orders for customers using SAP (Systems Applications Process), provided delivery status updates as well as troubleshooting equipment issues with customers where applicable before facilitation of on call technical assistance from their local distributor.
Provided information for potential customers and ensured transfer to the new account representative that specialized in their specific needs and location.
Communications with customer location distributors for emergency deliveries of important medical gases
Financial Clerk
Randstad
04.2012 - 12.2012
Financial clerk/office specialist for the Ken Burke Clerk of Courts accounts payable department. Completed daily validation reports to track down all keyed and computer generated invoice batches currently pending in Opus for payment and addressing any issues with the audit department on individual invoices that may hold up payment on entire batches (incorrect account numbers/routing numbers, double submission of invoices in separate batches, signatures of departments approving large contracts for payment and missing required backup), scanning all backup information for keyed batches and all relative information including required signatures into document manager for distribution among financial clerks. Recognized for my keen eye for detail, (important because all invoices and backup become legally binding contracts) as well as my ability to multitask.
Highlights:
Entering keyed batches of invoices, travel and tuition reimbursements into Opus for approval on payments
Audit of other financial clerks keyed batches and backup for accuracy before check distribution.
Tiffing (converting/editing PDF files of all backup into compressed tiff files for import to document manager) and batching
Batch Extractions
Pulling batches according to auditor for yearly performance reviews
Quality control of all previous years batches and backup information for external audit review
Quality control of all current batches and backup information
Daily mail distribution
Supervisor of Elections
Randstad
01.2012 - 02.2012
Assisted registered voters with the process of early voting for the 2012 Florida Republican Primary as well as clerical tasks (data entry, records management and identification verification). Coordinated voter certifications and ballots, maintained FVRS (Florida Voter Registration Services) database and ensured the delivery of premium service to voters. Quickly became a trusted assistant known for “can do” attitude, flexibility and high quality work.
Highlights:
Early voting location clerk assisting voters with identity verification, party affiliations, voting information, affirmations for information changes, generated and verified ballots, compliance with State laws and county/city laws to determine eligibility of individual voters for early voting.
Elections call center operator assisting Elections Clerks along with registered voters to verify voter information, designated voting districts and locations according to voter’s legal address, verifying which ballots are eligible to be voted and any other related issues.
Blocked voted ballots from lists I received from my Supervisor.
Administrative Assistant
Carolina's
06.2011 - 11.2011
Handled multifaceted clerical tasks (data entry, filing, records management, filing and billing) as an administrative assistant for the President and office manager. Coordinated renovations with property management, residents and technicians while providing superior customer service.
Highlights:
Assisted with basic payable/receivables; invoicing clients and properties for renovation jobs as well as employee piecework compensation.
Procured new, renewed and updated general, auto, and umbrella liability insurance as well as workman’s compensation certifications for new and existing properties, sub-contractors and employees.
Generated proposals with district managers for renovations; booking, scheduling and maintenance of job boards for booked bids.
Collections communications.
Bartender/Waitress
Fast Eddies American Bar
07.2006 - 02.2008
Utilized high levels of energy and superior multi-tasking abilities to quickly fill drink orders in this extremely fast paced full liquor establishment. Maintained a courteous and professional demeanor while demonstrating high levels of social etiquette. Carefully checked identification of all customers to ensure compliance with state alcohol regulations. Continually stocked bar with glasses, ice, liquor, garnishes and other supplies while maintaining high levels of cleanliness. Mixed drinks as well as filling waitress orders, took cash and credit card payments.
Highlights:
Opened and set up of establishment.
Maintained inventory of alcohol deliveries
Nightly sales reports using Aloha restaurant software.
Bartender/Waitress
Club Utopia
05.2002 - 07.2006
Bartender and fill-in waitress for beer and wine establishment. Maintained a courteous and professional demeanor while demonstrating high levels of social etiquette. Carefully checked identification of all customers to ensure compliance with state alcohol regulations. Continually stocked bar with glasses, ice, beer, wine and other supplies. Maintained inventory and high levels of cleanliness. Served drinks, took cash and credit payments, along with filling waitress orders.
Executive Sales Secretary
PELMAC Industries, Inc.
08.2001 - 04.2002
Secretary for the President and CEO of PELMAC along with sales staff to provide cutting edge security system design and installation of state of the art security systems for residential as well as business and state properties (State of New Hampshire and Vermont police barracks, public schools, local banks and state run hospitals).
Highlights:
Research and creation of security system proposal and equipment information packages which required extensive online research for equipment specifications for new to market products and electronics.
Weekly financial, statistical and sales reports for sales meetings.
Travel to customer locations to take employee photos for the purpose of creating access control identification swipe cards.
Secretary
Ultra Cabinets
10.1998 - 07.2001
Secretary/Front Desk Receptionist for the President as well as sales staff for kitchen and bathroom remodeling contractors.
Highlights:
Data entry of time sheets into Peachtree for payroll and purchase orders for job costing.
Ordered supplies needed for the on site production of designer kitchen and bathroom cabinets and custom kitchen designs as well as all office supplies.
Handled all aspects of employee health, dental and workman’s compensation issues.
Daily deposits into business account and other errands as necessary.
Education
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Lincoln Technical Institute
St Petersburg, FL
06.2010
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Strayer University
Tampa, FL
01.2010
Skills
Executive support and administration
Accounts payable management
Customer service and front desk reception
Report preparation and spreadsheet development
Records management and database coordination
Travel planning and calendaring
Computer proficiency in Microsoft Office applications