Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teanna Sanford

Customer Service Specialist
North Las Vegas

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience
5
5
Certifications

Work History

Warehouse Lead

Visual Comfort & Co
10.2023 - Current


Coordinated daily operations within the warehouse, including receiving, picking, packing, and shipping.


Developed processes for training new staff members on safety protocols and proper use of equipment.


Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.


Scanned products to provide accurate tracking within warehouse management system.


Reviewed work orders to determine work assignments and material and equipment needs.


Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.


Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.


Stocked shelves, racks, and bins with new or transferred merchandise.

Enrollmment Agent

Staples
05.2019 - 04.2023

Verify customer identity and scan required documents.


Perform customer fingerprints, photographs, and signatures.


Assist customers on the sales floor.


Advised applicants regarding necessary supporting documentation needed for their specific program type resulting in fewer incomplete applications.


Enhanced enrollment rates by efficiently processing applications and providing exceptional customer service.

HR Assistant

UPS
11.2018 - 12.2018

Conducted job interviews of potential candidates.


Created employee ID cards and distribute uniforms.


Performed background checks and I-9s.


Facilitated new hire orientations and employee training sessions.


Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

Education

High School Diploma -

Legacy High School
North Las Vegas, United States
05.2001 -

Skills

  • Equipment operation
  • Safety compliance
  • Staff training
  • Order fulfillment
  • Customer service
  • Team leadership
  • Time management
  • Boxing and labeling
  • Data Entry
  • Information confidentiality

Certification

SERV Safe Food Handlers

Timeline

Warehouse Lead

Visual Comfort & Co
10.2023 - Current

Enrollmment Agent

Staples
05.2019 - 04.2023

HR Assistant

UPS
11.2018 - 12.2018

High School Diploma -

Legacy High School
05.2001 -
Teanna SanfordCustomer Service Specialist