Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Coordinated daily operations within the warehouse, including receiving, picking, packing, and shipping.
Developed processes for training new staff members on safety protocols and proper use of equipment.
Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
Scanned products to provide accurate tracking within warehouse management system.
Reviewed work orders to determine work assignments and material and equipment needs.
Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Stocked shelves, racks, and bins with new or transferred merchandise.
Verify customer identity and scan required documents.
Perform customer fingerprints, photographs, and signatures.
Assist customers on the sales floor.
Advised applicants regarding necessary supporting documentation needed for their specific program type resulting in fewer incomplete applications.
Enhanced enrollment rates by efficiently processing applications and providing exceptional customer service.
Conducted job interviews of potential candidates.
Created employee ID cards and distribute uniforms.
Performed background checks and I-9s.
Facilitated new hire orientations and employee training sessions.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
SERV Safe Food Handlers